Auctions & Antiques
Online Auctions, Marketplaces & Digital Sales skills assessment
Online auction teams reach bidders everywhere. This scorecard covers listings, photography, platform management, marketing and customer support.
- 10 skills to score
- 1–10 scale on every skill
- 5 starting levels
The 10 Online Auctions, Marketplaces & Digital Sales skills you can score
These are the default Online Auctions, Marketplaces & Digital Sales skills in SkillScorer. Each one is scored from 1 to 10 for every team member, and you can edit, remove or add skills at any time.
Online Listing Quality and Descriptions
Creates accurate, well-worded online listings that answer bidders' questions before they ask.
Photography and Presentation of Lots
Photographs lots clearly from all angles, showing condition, marks and scale.
Auction Platform Management and Bid Monitoring
Runs online sales smoothly, watches bidding activity and deals quickly with technical problems.
Digital Marketing and Email Campaigns
Promotes sales through email, search and social media to reach relevant collectors.
Social Media and Community Building
Builds an engaged community of collectors through regular, interesting posts.
Bidder Support and Fraud Awareness
Supports bidders with registration and payment and spots suspicious accounts and bids.
Shipping Quotes and International Buyers
Provides accurate shipping quotes and manages the documents and rules for overseas buyers.
Analytics and Sales Reporting
Uses site and sales data to understand which lots, channels and campaigns perform best.
Payment Processing and Security
Processes online payments securely and protects customer financial information.
Compliance With Consumer Law and Privacy
Meets consumer law, distance selling and privacy requirements for online sales.
Levels included with Online Auctions, Marketplaces & Digital Sales
Online Auctions, Marketplaces & Digital Sales starts with 5 levels, which SkillScorer calls “Seniority Level” for auctions & antiques, so team members can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Listing Assistant
- Digital Coordinator
- Online Specialist
- Digital Manager
- Head of Digital
How Online Auctions, Marketplaces & Digital Sales works in SkillScorer
Score
Each team member in a department is scored on the Online Auctions, Marketplaces & Digital Sales skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank team members, compare two side by side, or compare your departments against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Online Auctions, Marketplaces & Digital Sales skills need attention. Reports also follow each head specialist's department.
Online Auctions, Marketplaces & Digital Sales scorecard: common questions
What skills does the Online Auctions, Marketplaces & Digital Sales scorecard include?
SkillScorer's Online Auctions, Marketplaces & Digital Sales scorecard covers 10 skills: Online Listing Quality and Descriptions, Photography and Presentation of Lots, Auction Platform Management and Bid Monitoring, Digital Marketing and Email Campaigns, Social Media and Community Building, Bidder Support and Fraud Awareness, Shipping Quotes and International Buyers, Analytics and Sales Reporting, Payment Processing and Security and Compliance With Consumer Law and Privacy. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are team members scored in Online Auctions, Marketplaces & Digital Sales?
Every team member is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one department and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Online Auctions, Marketplaces & Digital Sales?
Online Auctions, Marketplaces & Digital Sales starts with these levels (called “Seniority Level” in the app): Listing Assistant, Digital Coordinator, Online Specialist, Digital Manager and Head of Digital. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Online Auctions, Marketplaces & Digital Sales skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In auctions & antiques the app talks about team members, departments and head specialists, and you can change any of those words too.
Score Online Auctions, Marketplaces & Digital Sales with SkillScorer
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