Corrections & Justice
Custodial Operations skills assessment
Correctional officers keep prisons secure and support rehabilitation. This scorecard covers security procedures, communication, use of force, risk management and duty of care so agencies can evidence safe, consistent practice.
- 10 skills to score
- 1–10 scale on every skill
- 6 starting levels
The 10 Custodial Operations skills you can score
These are the default Custodial Operations skills in SkillScorer. Each one is scored from 1 to 10 for every officer, and you can edit, remove or add skills at any time.
Security Procedures and Searching
Applies search, count, key and perimeter procedures correctly every time.
Situational Awareness and Observation
Watches behaviour and environments and notices warning signs of trouble early.
Verbal De-escalation and Communication
Uses communication to resolve conflict before force is needed.
Use of Force and Restraint Practice
Applies only necessary, proportionate force in line with policy and training.
Managing Vulnerable Prisoners
Recognises self-harm and mental health risks and follows care procedures.
Emergency and Incident Response
Responds to fires, assaults and disturbances using training and radio procedures.
Report Writing and Record Keeping
Writes accurate, objective incident reports and logs.
Professional Boundaries and Integrity
Maintains boundaries, resists manipulation and reports corruption risks.
Cultural Awareness
Works respectfully with diverse prisoners, including First Nations people.
Teamwork and Radio Discipline
Supports colleagues and communicates clearly under pressure.
Levels included with Custodial Operations
Custodial Operations starts with 6 levels, which SkillScorer calls “Rank” for corrections & justice, so officers can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Recruit
- Correctional Officer
- Senior Officer
- Principal Officer
- Supervisor
- Governor
How Custodial Operations works in SkillScorer
Score
Each officer in a unit is scored on the Custodial Operations skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank officers, compare two side by side, or compare your units against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Custodial Operations skills need attention. Reports also follow each senior officer's unit.
Custodial Operations scorecard: common questions
What skills does the Custodial Operations scorecard include?
SkillScorer's Custodial Operations scorecard covers 10 skills: Security Procedures and Searching, Situational Awareness and Observation, Verbal De-escalation and Communication, Use of Force and Restraint Practice, Managing Vulnerable Prisoners, Emergency and Incident Response, Report Writing and Record Keeping, Professional Boundaries and Integrity, Cultural Awareness and Teamwork and Radio Discipline. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are officers scored in Custodial Operations?
Every officer is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one unit and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Custodial Operations?
Custodial Operations starts with these levels (called “Rank” in the app): Recruit, Correctional Officer, Senior Officer, Principal Officer, Supervisor and Governor. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Custodial Operations skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In corrections & justice the app talks about officers, units and senior officers, and you can change any of those words too.
Score Custodial Operations with SkillScorer
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