Data Centres
Network, Systems & Infrastructure Support skills assessment
Infrastructure technicians install and maintain the equipment inside the halls. This scorecard covers hardware, cabling, networking, storage and troubleshooting.
- 10 skills to score
- 1–10 scale on every skill
- 5 starting levels
The 10 Network, Systems & Infrastructure Support skills you can score
These are the default Network, Systems & Infrastructure Support skills in SkillScorer. Each one is scored from 1 to 10 for every technician, and you can edit, remove or add skills at any time.
Server Hardware Installation and Replacement
Installs and replaces servers and components.
Structured Cabling, Fibre and Copper Testing
Installs and tests structured cabling, fibre and copper to standards.
Network Device Configuration Basics
Configures switches and routers under instruction.
Storage and Backup System Support
Supports storage arrays and backup systems.
Firmware, Patching and Lifecycle Management
Manages firmware, patching and hardware lifecycle.
Troubleshooting Hardware and Connectivity Faults
Troubleshoots hardware and connectivity faults methodically.
Labelling, Documentation and Asset Records
Labels cables and equipment and maintains accurate asset records.
Virtualisation and Cloud Awareness
Understands virtualisation and cloud services and how they relate to physical infrastructure.
Customer Interaction and Ticket Management
Handles customer requests and tickets professionally.
Continuous Learning and Vendor Certification
Keeps skills and vendor certifications up to date.
Levels included with Network, Systems & Infrastructure Support
Network, Systems & Infrastructure Support starts with 5 levels, which SkillScorer calls “Grade” for data centres, so technicians can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Technician
- Infrastructure Technician
- Senior Technician
- Engineer
- Lead Engineer
How Network, Systems & Infrastructure Support works in SkillScorer
Score
Each technician in a site is scored on the Network, Systems & Infrastructure Support skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank technicians, compare two side by side, or compare your sites against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Network, Systems & Infrastructure Support skills need attention. Reports also follow each shift lead's site.
Network, Systems & Infrastructure Support scorecard: common questions
What skills does the Network, Systems & Infrastructure Support scorecard include?
SkillScorer's Network, Systems & Infrastructure Support scorecard covers 10 skills: Server Hardware Installation and Replacement, Structured Cabling, Fibre and Copper Testing, Network Device Configuration Basics, Storage and Backup System Support, Firmware, Patching and Lifecycle Management, Troubleshooting Hardware and Connectivity Faults, Labelling, Documentation and Asset Records, Virtualisation and Cloud Awareness, Customer Interaction and Ticket Management and Continuous Learning and Vendor Certification. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are technicians scored in Network, Systems & Infrastructure Support?
Every technician is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one site and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Network, Systems & Infrastructure Support?
Network, Systems & Infrastructure Support starts with these levels (called “Grade” in the app): Technician, Infrastructure Technician, Senior Technician, Engineer and Lead Engineer. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Network, Systems & Infrastructure Support skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In data centres the app talks about technicians, sites and shift leads, and you can change any of those words too.
Score Network, Systems & Infrastructure Support with SkillScorer
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