Higher Education & Universities
Student Services & Academic Support skills assessment
Student services staff help students succeed and stay. This scorecard covers advising, wellbeing, learning support, inclusion and case management for universities and colleges.
- 10 skills to score
- 1–10 scale on every skill
- 5 starting levels
The 10 Student Services & Academic Support skills you can score
These are the default Student Services & Academic Support skills in SkillScorer. Each one is scored from 1 to 10 for every staff member, and you can edit, remove or add skills at any time.
Student Advising and Course Planning
Helps students choose courses and plan pathways accurately.
Wellbeing and Counselling Referral Skills
Recognises distress and connects students with suitable support.
Disability and Access Support
Arranges reasonable adjustments and works with academics on implementation.
Learning Skills and Academic Literacy Support
Coaches students in writing, referencing and study skills.
Case Management for At-Risk Students
Identifies and supports students at risk of disengaging.
International Student Support
Provides guidance on visas, culture and settling in.
Handling Complaints and Appeals
Manages appeals and complaints fairly and follows policy.
Confidentiality and Privacy
Protects student confidentiality and privacy.
Communication with Faculty and Services
Coordinates with academics and other services.
Cultural Competence and Inclusion
Works respectfully with students from all backgrounds.
Levels included with Student Services & Academic Support
Student Services & Academic Support starts with 5 levels, which SkillScorer calls “Level” for higher education & universities, so staff members can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Officer
- Advisor
- Senior Advisor
- Coordinator
- Manager
How Student Services & Academic Support works in SkillScorer
Score
Each staff member in a school is scored on the Student Services & Academic Support skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank staff members, compare two side by side, or compare your schools against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Student Services & Academic Support skills need attention. Reports also follow each head of school's school.
Student Services & Academic Support scorecard: common questions
What skills does the Student Services & Academic Support scorecard include?
SkillScorer's Student Services & Academic Support scorecard covers 10 skills: Student Advising and Course Planning, Wellbeing and Counselling Referral Skills, Disability and Access Support, Learning Skills and Academic Literacy Support, Case Management for At-Risk Students, International Student Support, Handling Complaints and Appeals, Confidentiality and Privacy, Communication with Faculty and Services and Cultural Competence and Inclusion. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are staff members scored in Student Services & Academic Support?
Every staff member is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one school and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Student Services & Academic Support?
Student Services & Academic Support starts with these levels (called “Level” in the app): Officer, Advisor, Senior Advisor, Coordinator and Manager. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Student Services & Academic Support skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In higher education & universities the app talks about staff members, schools and head of schools, and you can change any of those words too.
Score Student Services & Academic Support with SkillScorer
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