Jewellery & Watchmaking
Jewellery Retail & Sales skills assessment
Jewellery consultants help customers choose pieces for the moments that matter. This scorecard covers product knowledge, consultation, security, selling and aftercare for fine jewellery and watch retailers.
- 10 skills to score
- 1–10 scale on every skill
- 5 starting levels
The 10 Jewellery Retail & Sales skills you can score
These are the default Jewellery Retail & Sales skills in SkillScorer. Each one is scored from 1 to 10 for every team member, and you can edit, remove or add skills at any time.
Product, Metal and Gemstone Knowledge
Explains metals, stones, watch types and quality features accurately.
Customer Consultation and Occasion Selling
Uncovers the occasion, taste and budget and recommends suitable pieces.
Engagement Ring and Bridal Consultation
Guides couples through diamond, setting and budget decisions sensitively.
Closing the Sale and Handling Objections
Handles concerns about price and quality and closes with confidence.
Add-On Selling and Aftercare Services
Recommends insurance, cleaning, resizing and care services.
Store Security and Loss Prevention
Follows security procedures for handling, counting and displaying high-value stock.
Display and Window Presentation
Presents jewellery attractively and keeps cases clean and secure.
Repairs, Orders and Special Requests
Records repairs and custom orders accurately and follows up with clients.
Client Relationship Building
Builds long-term relationships and records preferences.
Compliance with Consumer and Anti-Money Laundering Laws
Follows AML, consumer and returns rules.
Levels included with Jewellery Retail & Sales
Jewellery Retail & Sales starts with 5 levels, which SkillScorer calls “Grade” for jewellery & watchmaking, so team members can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Trainee
- Sales Consultant
- Senior Consultant
- Store Manager
- Area Manager
How Jewellery Retail & Sales works in SkillScorer
Score
Each team member in a workshop is scored on the Jewellery Retail & Sales skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank team members, compare two side by side, or compare your workshops against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Jewellery Retail & Sales skills need attention. Reports also follow each head jeweller's workshop.
Jewellery Retail & Sales scorecard: common questions
What skills does the Jewellery Retail & Sales scorecard include?
SkillScorer's Jewellery Retail & Sales scorecard covers 10 skills: Product, Metal and Gemstone Knowledge, Customer Consultation and Occasion Selling, Engagement Ring and Bridal Consultation, Closing the Sale and Handling Objections, Add-On Selling and Aftercare Services, Store Security and Loss Prevention, Display and Window Presentation, Repairs, Orders and Special Requests, Client Relationship Building and Compliance with Consumer and Anti-Money Laundering Laws. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are team members scored in Jewellery Retail & Sales?
Every team member is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one workshop and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Jewellery Retail & Sales?
Jewellery Retail & Sales starts with these levels (called “Grade” in the app): Trainee, Sales Consultant, Senior Consultant, Store Manager and Area Manager. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Jewellery Retail & Sales skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In jewellery & watchmaking the app talks about team members, workshops and head jewellers, and you can change any of those words too.
Score Jewellery Retail & Sales with SkillScorer
Book a demo and we'll set up Jewellery & Watchmaking and Jewellery Retail & Sales with the skills, levels and wording ready to go.
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