Language Schools
Student Services & International Student Support skills assessment
Student services staff help international students settle and succeed. This scorecard covers enrolment, welfare, visa awareness, accommodation and crisis support.
- 10 skills to score
- 1–10 scale on every skill
- 5 starting levels
The 10 Student Services & International Student Support skills you can score
These are the default Student Services & International Student Support skills in SkillScorer. Each one is scored from 1 to 10 for every teacher, and you can edit, remove or add skills at any time.
Enrolment Counselling and Course Advice
Advises on courses, levels and pathways.
Visa Conditions and Compliance Awareness
Understands visa conditions and reporting duties.
Orientation and Settling-In Support
Helps students settle and understand life locally.
Accommodation and Homestay Coordination
Coordinates accommodation and homestays.
Welfare Checks and Wellbeing Support
Identifies problems and refers appropriately.
Handling Complaints and Critical Incidents
Responds to serious events and complaints.
Attendance Monitoring and Academic Progress
Follows up attendance and progress issues.
Cross-Cultural Communication
Communicates respectfully across cultures.
Record Keeping and Regulatory Reporting
Maintains accurate compliance records.
Working with Agents, Parents and Sponsors
Works with agents, parents and sponsors.
Levels included with Student Services & International Student Support
Student Services & International Student Support starts with 5 levels, which SkillScorer calls “Stage” for language schools, so teachers can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Officer
- Student Adviser
- Senior Adviser
- Student Services Manager
- Director
How Student Services & International Student Support works in SkillScorer
Score
Each teacher in a school is scored on the Student Services & International Student Support skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank teachers, compare two side by side, or compare your schools against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Student Services & International Student Support skills need attention. Reports also follow each senior teacher's school.
Student Services & International Student Support scorecard: common questions
What skills does the Student Services & International Student Support scorecard include?
SkillScorer's Student Services & International Student Support scorecard covers 10 skills: Enrolment Counselling and Course Advice, Visa Conditions and Compliance Awareness, Orientation and Settling-In Support, Accommodation and Homestay Coordination, Welfare Checks and Wellbeing Support, Handling Complaints and Critical Incidents, Attendance Monitoring and Academic Progress, Cross-Cultural Communication, Record Keeping and Regulatory Reporting and Working with Agents, Parents and Sponsors. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are teachers scored in Student Services & International Student Support?
Every teacher is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one school and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Student Services & International Student Support?
Student Services & International Student Support starts with these levels (called “Stage” in the app): Officer, Student Adviser, Senior Adviser, Student Services Manager and Director. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Student Services & International Student Support skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In language schools the app talks about teachers, schools and senior teachers, and you can change any of those words too.
Score Student Services & International Student Support with SkillScorer
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