SkillScorer ships with 5 Local Government & Councils disciplines and 50 individual skills out of the box. Choose a discipline to see every skill, its description and the levels that come with it — each one fully editable, renameable or removable, and you can add your own to match how your organisation actually works.
10 skills
Customer service teams are the first contact ratepayers have with council. This scorecard covers enquiry handling, request management, rates and fees knowledge and dealing with upset residents so councils can lift service consistency.
- Handling Enquiries and Requests
- Knowledge of Council Services and Processes
- Rates, Fees and Payment Enquiries
- De-escalating Frustrated Residents
- Community Language and Access Support
- Customer Request Systems and Records
- Managing Waiting Times and Expectations
- Privacy and Confidentiality
- + 2 more
See all Council Customer Service skills → 10 skills
Planning and building officers decide how communities grow. This scorecard covers assessment, legislation, consultation, decision making and communication for council planning and building teams.
- Development Application Assessment
- Planning Legislation and Policy Knowledge
- Building Code and Certification Knowledge
- Site Inspections and Compliance Checks
- Community Consultation and Objections Handling
- Negotiating with Applicants and Designers
- Report Writing and Council Presentation
- Meeting Statutory Timeframes
- + 2 more
See all Local Government Planning & Building skills → 10 skills
Works crews maintain the roads, footpaths and parks communities use every day. This scorecard covers maintenance skills, traffic control, safety, plant operation and customer service for council depots.
- Road and Footpath Maintenance
- Stormwater and Drainage Maintenance
- Parks, Gardens and Playground Maintenance
- Traffic Control and Work Zone Safety
- Plant and Vehicle Operation
- Asset Inspection and Defect Reporting
- Work Order and Job Recording
- Emergency and Storm Response
- + 2 more
See all Council Works, Parks & Infrastructure skills → 10 skills
Regulatory officers balance enforcement with education. This scorecard covers investigation, communication, procedural fairness, animal management and public safety for council regulatory teams.
- Knowledge of Local Laws and State Legislation
- Investigation and Evidence Gathering
- Educating Before Enforcing
- Animal Management and Dog Attack Response
- Parking Enforcement and Traffic Safety
- Food Safety and Public Health Inspections
- Personal Safety and Conflict De-escalation
- Fines, Notices and Court Processes
- + 2 more
See all Regulatory Services & Community Safety skills → 10 skills
Governance, finance and community teams keep council accountable and connected. This scorecard covers meeting support, reporting, budgeting, engagement and grant programs.
- Council Meeting and Agenda Management
- Corporate Planning and Reporting
- Rates, Budget and Financial Management
- Procurement and Contract Compliance
- Community Engagement and Consultation
- Grants, Sponsorship and Community Programs
- Events and Facilities Management
- Records, Privacy and Right to Information
- + 2 more
See all Local Government Governance, Finance & Community Development skills →