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Skills assessment for Telecommunications

Prove field, network and customer skills across every technician, engineer and service team.

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Skills your team could be scored on in Telecommunications Field Technician

Cable and Fibre InstallationSplicing and TerminationTesting and Diagnostics

Every skill, level, and label is editable — this is a starting point, not a fixed list.

Every Telecommunications discipline in SkillScorer

SkillScorer ships with 5 Telecommunications disciplines and 60 individual skills out of the box. Choose a discipline to see every skill, its description and the levels that come with it — each one fully editable, renameable or removable, and you can add your own to match how your organisation actually works.

Telecommunications Field Technician

12 skills

Field technicians connect homes and businesses. This scorecard covers installation, testing, fault repair, safety and customer interaction so carriers and contractors can prove competency and lift service quality.

  • Cable and Fibre Installation
  • Splicing and Termination
  • Testing and Diagnostics
  • Customer Premises Equipment Setup
  • Fault Finding and Repair
  • Working at Heights and Pits
  • Underground Service Awareness
  • Customer Communication
  • + 4 more
See all Telecommunications Field Technician skills →

Network Engineering

12 skills

Network engineers design and run the infrastructure that carries traffic. This scorecard covers architecture, configuration, performance, security and incident handling.

  • Network Architecture and Design
  • Routing and Switching Configuration
  • Wireless and RAN Knowledge
  • Capacity Planning and Performance
  • Network Security
  • Monitoring and Alarm Management
  • Incident Management and Root Cause
  • Change Management
  • + 4 more
See all Network Engineering skills →

Telecom Customer Service & Sales

12 skills

Telco sales and service staff help customers choose and use connectivity. This scorecard covers product knowledge, plan advice, billing, troubleshooting and compliance.

  • Plan and Product Knowledge
  • Needs Discovery and Recommendation
  • Billing and Account Enquiries
  • Basic Technical Troubleshooting
  • Sales Compliance and Disclosure
  • Complaint Handling
  • Retail Store Presentation
  • Upgrade and Retention Conversations
  • + 4 more
See all Telecom Customer Service & Sales skills →

Radio, Towers & Infrastructure

12 skills

Tower and radio technicians build and maintain the sites behind mobile coverage. This scorecard covers climbing safety, antenna installation, RF testing and rescue.

  • Tower Climbing and Fall Protection
  • Antenna and Radio Installation
  • RF Testing and Alignment
  • Power Systems and Batteries
  • Rigging and Hoisting
  • Tower Rescue
  • Site Inspection and Maintenance
  • Environmental and RF Safety
  • + 4 more
See all Radio, Towers & Infrastructure skills →

See it set up for Telecommunications

Book a demo and we'll help you configure SkillScorer around how your organisation actually works.

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