SkillScorer ships with 5 Telecommunications disciplines and 60 individual skills out of the box. Choose a discipline to see every skill, its description and the levels that come with it — each one fully editable, renameable or removable, and you can add your own to match how your organisation actually works.
12 skills
Field technicians connect homes and businesses. This scorecard covers installation, testing, fault repair, safety and customer interaction so carriers and contractors can prove competency and lift service quality.
- Cable and Fibre Installation
- Splicing and Termination
- Testing and Diagnostics
- Customer Premises Equipment Setup
- Fault Finding and Repair
- Working at Heights and Pits
- Underground Service Awareness
- Customer Communication
- + 4 more
See all Telecommunications Field Technician skills → 12 skills
Network engineers design and run the infrastructure that carries traffic. This scorecard covers architecture, configuration, performance, security and incident handling.
- Network Architecture and Design
- Routing and Switching Configuration
- Wireless and RAN Knowledge
- Capacity Planning and Performance
- Network Security
- Monitoring and Alarm Management
- Incident Management and Root Cause
- Change Management
- + 4 more
See all Network Engineering skills → 12 skills
Telco sales and service staff help customers choose and use connectivity. This scorecard covers product knowledge, plan advice, billing, troubleshooting and compliance.
- Plan and Product Knowledge
- Needs Discovery and Recommendation
- Billing and Account Enquiries
- Basic Technical Troubleshooting
- Sales Compliance and Disclosure
- Complaint Handling
- Retail Store Presentation
- Upgrade and Retention Conversations
- + 4 more
See all Telecom Customer Service & Sales skills → 12 skills
Tower and radio technicians build and maintain the sites behind mobile coverage. This scorecard covers climbing safety, antenna installation, RF testing and rescue.
- Tower Climbing and Fall Protection
- Antenna and Radio Installation
- RF Testing and Alignment
- Power Systems and Batteries
- Rigging and Hoisting
- Tower Rescue
- Site Inspection and Maintenance
- Environmental and RF Safety
- + 4 more
See all Radio, Towers & Infrastructure skills → 12 skills
Rollout teams coordinate large network builds. This scorecard covers planning, permits, contractor management, quality and reporting.
- Rollout Planning
- Permits and Approvals
- Contractor Coordination
- Quality Assurance
- Safety and Compliance
- Cost and Budget Tracking
- Stakeholder Communication
- Risk and Issue Management
- + 4 more
See all Telecommunications Project & Field Operations skills →