Wine, Brewing & Distilling
Cellar Door & Tasting Room Service skills assessment
Cellar door teams meet customers face to face. This scorecard covers product knowledge, tasting hosting, sales, club memberships and responsible service.
- 12 skills to score
- 1–10 scale on every skill
- 5 starting levels
The 12 Cellar Door & Tasting Room Service skills you can score
These are the default Cellar Door & Tasting Room Service skills in SkillScorer. Each one is scored from 1 to 10 for every team member, and you can edit, remove or add skills at any time.
Wine and Product Knowledge
Knows the range, vintages and stories behind each product.
Tasting Presentation and Hosting
Hosts tastings that are well paced, informative and enjoyable.
Sales and Club Sign-Ups
Sells bottles and encourages membership of the wine club without pressure.
Customer Rapport
Builds friendly rapport with visitors and reads their preferences.
Responsible Service of Alcohol
Serves alcohol responsibly and complies with licensing rules.
Food Pairing Advice
Suggests food and drink pairings that suit the customer.
Point of Sale and Shipping
Uses point-of-sale systems and arranges shipping of orders.
Event and Group Bookings
Takes and manages bookings for groups and events.
Presentation and Cleanliness
Keeps the cellar door clean, tidy and inviting.
Follow-Up and Loyalty
Follows up with customers to build loyalty.
Compliance
Follows licensing, age and tasting limit requirements.
Teamwork
Works together with production and other staff.
Levels included with Cellar Door & Tasting Room Service
Cellar Door & Tasting Room Service starts with 5 levels, which SkillScorer calls “Grade” for wine, brewing & distilling, so team members can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Trainee
- Cellar Door Host
- Senior Host
- Cellar Door Supervisor
- Cellar Door Manager
How Cellar Door & Tasting Room Service works in SkillScorer
Score
Each team member in a site is scored on the Cellar Door & Tasting Room Service skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank team members, compare two side by side, or compare your sites against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Cellar Door & Tasting Room Service skills need attention. Reports also follow each head of production's site.
Cellar Door & Tasting Room Service scorecard: common questions
What skills does the Cellar Door & Tasting Room Service scorecard include?
SkillScorer's Cellar Door & Tasting Room Service scorecard covers 12 skills: Wine and Product Knowledge, Tasting Presentation and Hosting, Sales and Club Sign-Ups, Customer Rapport, Responsible Service of Alcohol, Food Pairing Advice, Point of Sale and Shipping, Event and Group Bookings, Presentation and Cleanliness, Follow-Up and Loyalty, Compliance and Teamwork. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are team members scored in Cellar Door & Tasting Room Service?
Every team member is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one site and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Cellar Door & Tasting Room Service?
Cellar Door & Tasting Room Service starts with these levels (called “Grade” in the app): Trainee, Cellar Door Host, Senior Host, Cellar Door Supervisor and Cellar Door Manager. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Cellar Door & Tasting Room Service skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In wine, brewing & distilling the app talks about team members, sites and head of productions, and you can change any of those words too.
Score Cellar Door & Tasting Room Service with SkillScorer
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