Automotive
Automotive Parts & Sales skills assessment
Parts and sales teams help customers find the right vehicle or component. This scorecard covers product knowledge, identification, ordering and consultative selling.
- 12 skills to score
- 1–10 scale on every skill
- 7 starting levels
The 12 Automotive Parts & Sales skills you can score
These are the default Automotive Parts & Sales skills in SkillScorer. Each one is scored from 1 to 10 for every technician, and you can edit, remove or add skills at any time.
Parts Identification
Identifies the correct part using catalogues and VIN data.
Stock Control and Ordering
Manages inventory and supplier orders.
Counter Sales Skills
Serves trade and retail customers efficiently.
Vehicle Product Knowledge
Explains vehicle features and specifications accurately.
Test Drive and Demonstration
Guides customers through demonstrations.
Finance and Insurance Awareness
Understands finance and protection options.
Trade-In Appraisal
Appraises trade-in vehicles fairly by checking condition, history and market value.
Negotiation
Negotiates price, finance and extras to reach a deal that works for the customer and the dealership.
Customer Follow-Up
Follows up after the sale to check satisfaction and build long-term customer relationships.
Compliance and Consumer Law
Follows selling and consumer requirements.
CRM and Systems Use
Uses CRM and dealer management systems to record enquiries, follow-ups and sales.
Presentation
Keeps showroom and counter tidy and professional.
Levels included with Automotive Parts & Sales
Automotive Parts & Sales starts with 7 levels, which SkillScorer calls “Grade” for automotive, so technicians can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Apprentice Year 1
- Apprentice Year 2
- Apprentice Year 3
- Apprentice Year 4
- Qualified Technician
- Senior Technician
- Leading Hand
How Automotive Parts & Sales works in SkillScorer
Score
Each technician in a workshop is scored on the Automotive Parts & Sales skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank technicians, compare two side by side, or compare your workshops against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Automotive Parts & Sales skills need attention. Reports also follow each leading hand's workshop.
Automotive Parts & Sales scorecard: common questions
What skills does the Automotive Parts & Sales scorecard include?
SkillScorer's Automotive Parts & Sales scorecard covers 12 skills: Parts Identification, Stock Control and Ordering, Counter Sales Skills, Vehicle Product Knowledge, Test Drive and Demonstration, Finance and Insurance Awareness, Trade-In Appraisal, Negotiation, Customer Follow-Up, Compliance and Consumer Law, CRM and Systems Use and Presentation. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are technicians scored in Automotive Parts & Sales?
Every technician is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one workshop and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Automotive Parts & Sales?
Automotive Parts & Sales starts with these levels (called “Grade” in the app): Apprentice Year 1, Apprentice Year 2, Apprentice Year 3, Apprentice Year 4, Qualified Technician, Senior Technician and Leading Hand. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Automotive Parts & Sales skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In automotive the app talks about technicians, workshops and leading hands, and you can change any of those words too.
Score Automotive Parts & Sales with SkillScorer
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