Automotive
Automotive Service Advising skills assessment
Service advisors are the link between customers and technicians. This scorecard covers booking, diagnosis communication, quoting, upselling and follow-up.
- 12 skills to score
- 1–10 scale on every skill
- 7 starting levels
The 12 Automotive Service Advising skills you can score
These are the default Automotive Service Advising skills in SkillScorer. Each one is scored from 1 to 10 for every technician, and you can edit, remove or add skills at any time.
Booking and Scheduling
Schedules jobs to balance workshop capacity.
Vehicle Check-In
Records concerns and condition at drop-off.
Technical Communication
Explains technical issues to customers in plain language.
Quoting and Estimating
Prepares accurate quotes and gets approval.
Recommending Additional Work
Suggests services honestly and without pressure.
Progress Updates
Keeps customers informed of delays and changes.
Warranty and Recall Handling
Handles warranty and recall work correctly.
Invoice Explanation and Payment
Explains the invoice line by line and takes payment courteously.
Complaint Handling
Resolves issues and protects the relationship.
Workshop Coordination
Works closely with technicians and parts.
System Use
Uses workshop management software accurately.
Customer Follow-Up
Follows up after service to build loyalty.
Levels included with Automotive Service Advising
Automotive Service Advising starts with 7 levels, which SkillScorer calls “Grade” for automotive, so technicians can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Apprentice Year 1
- Apprentice Year 2
- Apprentice Year 3
- Apprentice Year 4
- Qualified Technician
- Senior Technician
- Leading Hand
How Automotive Service Advising works in SkillScorer
Score
Each technician in a workshop is scored on the Automotive Service Advising skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank technicians, compare two side by side, or compare your workshops against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Automotive Service Advising skills need attention. Reports also follow each leading hand's workshop.
Automotive Service Advising scorecard: common questions
What skills does the Automotive Service Advising scorecard include?
SkillScorer's Automotive Service Advising scorecard covers 12 skills: Booking and Scheduling, Vehicle Check-In, Technical Communication, Quoting and Estimating, Recommending Additional Work, Progress Updates, Warranty and Recall Handling, Invoice Explanation and Payment, Complaint Handling, Workshop Coordination, System Use and Customer Follow-Up. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are technicians scored in Automotive Service Advising?
Every technician is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one workshop and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Automotive Service Advising?
Automotive Service Advising starts with these levels (called “Grade” in the app): Apprentice Year 1, Apprentice Year 2, Apprentice Year 3, Apprentice Year 4, Qualified Technician, Senior Technician and Leading Hand. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Automotive Service Advising skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In automotive the app talks about technicians, workshops and leading hands, and you can change any of those words too.
Score Automotive Service Advising with SkillScorer
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