Electric Vehicles & Charging
Charging Network Operations skills assessment
Network operators keep chargers available. This scorecard covers monitoring, remote diagnostics, field service, driver support and reporting.
- 10 skills to score
- 1–10 scale on every skill
- 5 starting levels
The 10 Charging Network Operations skills you can score
These are the default Charging Network Operations skills in SkillScorer. Each one is scored from 1 to 10 for every technician, and you can edit, remove or add skills at any time.
Remote Monitoring and Fault Diagnosis
Detects and diagnoses charger problems remotely.
Field Service and Maintenance
Attends chargers for repairs and servicing and restores availability promptly.
Uptime, Availability and SLA Management
Monitors uptime and availability and manages service-level commitments.
Driver Support and Payment Issues
Supports drivers with charger problems and payment issues and resolves them quickly.
Site Host and Landlord Relationships
Manages relationships with site hosts and landlords, including access and agreements.
Data, Reporting and Utilisation Analysis
Analyses utilisation, faults and revenue data to guide network decisions.
Firmware, Security and Cyber Hygiene
Manages firmware updates and protects the network from cyber threats.
Vandalism, Safety and Incident Response
Responds to vandalism, damage and safety incidents and makes chargers safe.
Parts and Logistics Management
Manages parts and logistics so repairs are not delayed.
Customer Communication During Outages
Keeps customers informed about outages and expected restoration times.
Levels included with Charging Network Operations
Charging Network Operations starts with 5 levels, which SkillScorer calls “Grade” for electric vehicles & charging, so technicians can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Support Agent
- Network Technician
- Senior Technician
- Network Operations Lead
- Head of Operations
How Charging Network Operations works in SkillScorer
Score
Each technician in a workshop is scored on the Charging Network Operations skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank technicians, compare two side by side, or compare your workshops against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Charging Network Operations skills need attention. Reports also follow each lead technician's workshop.
Charging Network Operations scorecard: common questions
What skills does the Charging Network Operations scorecard include?
SkillScorer's Charging Network Operations scorecard covers 10 skills: Remote Monitoring and Fault Diagnosis, Field Service and Maintenance, Uptime, Availability and SLA Management, Driver Support and Payment Issues, Site Host and Landlord Relationships, Data, Reporting and Utilisation Analysis, Firmware, Security and Cyber Hygiene, Vandalism, Safety and Incident Response, Parts and Logistics Management and Customer Communication During Outages. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are technicians scored in Charging Network Operations?
Every technician is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one workshop and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Charging Network Operations?
Charging Network Operations starts with these levels (called “Grade” in the app): Support Agent, Network Technician, Senior Technician, Network Operations Lead and Head of Operations. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Charging Network Operations skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In electric vehicles & charging the app talks about technicians, workshops and lead technicians, and you can change any of those words too.
Score Charging Network Operations with SkillScorer
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