Electric Vehicles & Charging
EV Sales & Customer Advice skills assessment
EV sales staff help customers switch with confidence. This scorecard covers product knowledge, range and charging advice, incentives, test drives and honesty.
- 10 skills to score
- 1–10 scale on every skill
- 5 starting levels
The 10 EV Sales & Customer Advice skills you can score
These are the default EV Sales & Customer Advice skills in SkillScorer. Each one is scored from 1 to 10 for every technician, and you can edit, remove or add skills at any time.
EV Technology and Range Knowledge
Explains batteries, range and efficiency accurately.
Charging Advice for Home and Public Use
Advises buyers on home charging setups and public charging networks.
Understanding Incentives, Rebates and Running Costs
Explains available incentives, rebates and real running costs accurately.
Test Drive and Demonstration Skills
Runs test drives and demonstrations that show how an EV works and feels.
Addressing Myths and Objections
Answers concerns about range, battery life and cost honestly and with evidence.
Trade-In and Finance Options
Explains trade-in and finance options clearly and fairly.
Consumer Law and Honest Selling
Follows consumer law and makes truthful claims about range and performance.
Delivery and Handover Experience
Delivers vehicles with a thorough handover on features, charging and apps.
Follow-Up and Aftercare
Follows up after delivery and helps with early questions.
Product Updates and Competitor Awareness
Keeps up with new models, technology and competitors.
Levels included with EV Sales & Customer Advice
EV Sales & Customer Advice starts with 5 levels, which SkillScorer calls “Grade” for electric vehicles & charging, so technicians can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Trainee
- Sales Consultant
- Senior Consultant
- Product Specialist
- Sales Manager
How EV Sales & Customer Advice works in SkillScorer
Score
Each technician in a workshop is scored on the EV Sales & Customer Advice skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank technicians, compare two side by side, or compare your workshops against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which EV Sales & Customer Advice skills need attention. Reports also follow each lead technician's workshop.
EV Sales & Customer Advice scorecard: common questions
What skills does the EV Sales & Customer Advice scorecard include?
SkillScorer's EV Sales & Customer Advice scorecard covers 10 skills: EV Technology and Range Knowledge, Charging Advice for Home and Public Use, Understanding Incentives, Rebates and Running Costs, Test Drive and Demonstration Skills, Addressing Myths and Objections, Trade-In and Finance Options, Consumer Law and Honest Selling, Delivery and Handover Experience, Follow-Up and Aftercare and Product Updates and Competitor Awareness. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are technicians scored in EV Sales & Customer Advice?
Every technician is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one workshop and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with EV Sales & Customer Advice?
EV Sales & Customer Advice starts with these levels (called “Grade” in the app): Trainee, Sales Consultant, Senior Consultant, Product Specialist and Sales Manager. They are just a starting point, so you can rename, reorder or replace them.
Can I change the EV Sales & Customer Advice skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In electric vehicles & charging the app talks about technicians, workshops and lead technicians, and you can change any of those words too.
Score EV Sales & Customer Advice with SkillScorer
Book a demo and we'll set up Electric Vehicles & Charging and EV Sales & Customer Advice with the skills, levels and wording ready to go.
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