Energy & Utilities
Utility Field Services & Customer Connections skills assessment
Field service staff represent the utility in the community. This scorecard covers connections, reconnections, site safety, customer service and job management.
- 12 skills to score
- 1–10 scale on every skill
- 6 starting levels
The 12 Utility Field Services & Customer Connections skills you can score
These are the default Utility Field Services & Customer Connections skills in SkillScorer. Each one is scored from 1 to 10 for every operator, and you can edit, remove or add skills at any time.
Connections and Disconnections
Connects and disconnects services safely and to procedure.
Reading Job Instructions
Reads job instructions and plans accordingly.
Customer Communication
Communicates clearly and politely with customers about work, access and outages.
Site Safety Assessment
Assesses site hazards before starting.
Dealing with Difficult Situations
Handles aggression and vulnerable customers.
Vehicle and Equipment Use
Drives and uses tools and equipment safely and keeps them in good condition.
Mobile Systems Use
Uses mobile devices and systems to receive and complete jobs.
Quality of Work
Completes connections and repairs to the required standard the first time.
Time Management
Manages time across scheduled jobs and adapts to delays.
Environmental Care
Protects the environment and property.
Reporting Faults
Reports network faults, hazards and defects promptly and accurately.
Teamwork
Works with other crews and control staff to complete jobs safely.
Levels included with Utility Field Services & Customer Connections
Utility Field Services & Customer Connections starts with 6 levels, which SkillScorer calls “Grade” for energy & utilities, so operators can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Trainee
- Operator
- Senior Operator
- Team Leader
- Supervisor
- Manager
How Utility Field Services & Customer Connections works in SkillScorer
Score
Each operator in a depot is scored on the Utility Field Services & Customer Connections skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank operators, compare two side by side, or compare your depots against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Utility Field Services & Customer Connections skills need attention. Reports also follow each team leader's depot.
Utility Field Services & Customer Connections scorecard: common questions
What skills does the Utility Field Services & Customer Connections scorecard include?
SkillScorer's Utility Field Services & Customer Connections scorecard covers 12 skills: Connections and Disconnections, Reading Job Instructions, Customer Communication, Site Safety Assessment, Dealing with Difficult Situations, Vehicle and Equipment Use, Mobile Systems Use, Quality of Work, Time Management, Environmental Care, Reporting Faults and Teamwork. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are operators scored in Utility Field Services & Customer Connections?
Every operator is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one depot and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Utility Field Services & Customer Connections?
Utility Field Services & Customer Connections starts with these levels (called “Grade” in the app): Trainee, Operator, Senior Operator, Team Leader, Supervisor and Manager. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Utility Field Services & Customer Connections skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In energy & utilities the app talks about operators, depots and team leaders, and you can change any of those words too.
Score Utility Field Services & Customer Connections with SkillScorer
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