SkillScorer ships with 5 Fitness Centres & Leisure Facilities disciplines and 50 individual skills out of the box. Choose a discipline to see every skill, its description and the levels that come with it — each one fully editable, renameable or removable, and you can add your own to match how your organisation actually works.
10 skills
Membership consultants turn enquiries into long-term members. This scorecard covers tours, needs discovery, joining, onboarding and retention so centres can coach sales and service consistently.
- Welcoming Prospects and Facility Tours
- Needs Discovery and Goal Questions
- Presenting Membership Options and Pricing
- Handling Objections and Closing
- Joining Procedures and Consumer Law Compliance
- New Member Onboarding
- Member Retention and Win-Back
- Handling Complaints and Feedback
- + 2 more
See all Membership Sales & Service skills → 10 skills
Gym floor instructors keep members safe and motivated. This scorecard covers inductions, technique correction, supervision, equipment safety and member engagement.
- Member Inductions and Health Screening
- Exercise Technique Observation and Correction
- Gym Floor Presence and Supervision
- Basic Program Design and Goal Support
- Equipment Checks and Maintenance Reporting
- Cleaning and Presentation Standards
- Emergency Response and First Aid
- Managing Inappropriate Behaviour
- + 2 more
See all Gym Floor & Fitness Instruction skills → 10 skills
Aquatic teams keep pools safe, clean and fun. This scorecard covers water testing, supervision, rescue, plant operation and customer service for public pools and leisure centres.
- Water Quality Testing and Chemical Dosing
- Pool Plant and Filtration Operation
- Chemical Handling and Storage
- Patron Supervision and Scanning
- Water Rescue and Emergency Response
- Pool Rules Enforcement and Patron Management
- Cleaning and Facility Presentation
- Incident Reporting and Records
- + 2 more
See all Aquatic Centre Operations skills → 10 skills
Program coordinators keep timetables full, teachers supported and families happy. This scorecard covers scheduling, instructor management, enrolments, quality and communication.
- Timetable Design and Class Scheduling
- Instructor Recruitment and Support
- Enrolments, Waitlists and Bookings
- Lesson Quality Observations
- Parent and Participant Communication
- Progression Tracking and Certificates
- Child Safe Practices and Working with Children Checks
- Holiday and Special Program Planning
- + 2 more
See all Group Programs & Swim School Coordination skills → 10 skills
Facility managers run complex sites where safety, budgets and member experience meet. This scorecard covers operations, compliance, maintenance, staffing and financial management.
- Daily Operations and Duty Management
- Work Health and Safety Compliance
- Asset Maintenance and Contractor Management
- Rostering and Labour Cost Control
- Membership and Revenue Performance
- Budgeting and Financial Reporting
- Leading and Developing the Team
- Emergency and Critical Incident Management
- + 2 more
See all Facility Management & Health Club Operations skills →