SkillScorer ships with 5 Fleet Management & Car Rental disciplines and 50 individual skills out of the box. Choose a discipline to see every skill, its description and the levels that come with it — each one fully editable, renameable or removable, and you can add your own to match how your organisation actually works.
10 skills
Rental agents get customers on the road quickly and correctly. This scorecard covers reservations, documents, contract explanation, upselling, handover and problem solving so rental businesses can deliver consistent service.
- Reservations and Availability Management
- Driver Licence, Identity and Document Checks
- Explaining Rental Terms, Insurance and Excess
- Upselling Upgrades, Insurance and Extras
- Vehicle Handover, Damage Checks and Condition Reports
- Check-In, Fuel and Damage Assessment
- Handling Complaints, Damage Disputes and Breakdowns
- Payment, Bond and Fee Processing
- + 2 more
See all Car Rental Counter & Customer Service skills → 10 skills
Fleet managers control cost, safety and availability across many vehicles. This scorecard covers acquisition, maintenance, telematics, compliance and driver management.
- Vehicle Acquisition, Leasing and Disposal
- Preventive Maintenance Scheduling
- Fuel Cards, Tolls and Cost Control
- Telematics Data Analysis and Driver Coaching
- Registration, Insurance and Compliance Management
- Accident, Claims and Incident Management
- Driver Policy, Induction and Safety Training
- Supplier and Workshop Relationships
- + 2 more
See all Fleet Management & Compliance skills → 10 skills
Vehicle preparers make sure each car is ready for its next customer. This scorecard covers cleaning, inspection, refuelling, transfers and yard safety.
- Cleaning and Presentation to Standard
- Pre-Rental and Post-Rental Inspection
- Fuel, Charging and Fluids Management
- Vehicle Movements and Yard Safety
- Transfers and Positioning Between Branches
- Reporting Damage and Defects
- Stock, Chemicals and Equipment Care
- Turnaround Speed and Quality
- + 2 more
See all Vehicle Preparation, Cleaning & Yard Operations skills → 10 skills
Leasing consultants help customers finance vehicles efficiently. This scorecard covers product knowledge, quoting, compliance, customer service and administration.
- Lease and Salary Packaging Product Knowledge
- Quoting and Cost Calculations
- Customer Needs and Affordability Assessment
- Vehicle Ordering, Delivery and Supplier Coordination
- Regulatory Compliance and Disclosure
- Administration and Documentation
- Managing Changes, Terminations and End-of-Lease
- Employer and HR Liaison
- + 2 more
See all Vehicle Leasing, Novated Leasing & Fleet Finance skills → 10 skills
Roadside technicians get stranded motorists moving again. This scorecard covers breakdown diagnosis, safe roadside work, towing and recovery, customer care and record keeping for rental fleets and assistance providers.
- Roadside Fault Diagnosis and Quick Repairs
- Jump-Starting, Tyre Changes and Lock-Out Assistance
- Safe Roadside Practices and Traffic Awareness
- Towing, Flatbed Loading and Vehicle Recovery
- Customer Communication and Reassurance
- Job Dispatch, Navigation and Response Times
- Electric and Hybrid Vehicle Roadside Awareness
- Vehicle Damage Assessment and Documentation
- + 2 more
See all Roadside Assistance & Vehicle Recovery skills →