Car Rental Counter & Customer Service skills assessment

SkillScorer's Car Rental Counter & Customer Service scorecard covers 10 skills: Reservations and Availability Management, Driver Licence, Identity and Document Checks, Explaining Rental Terms, Insurance and Excess, Upselling Upgrades, Insurance and Extras, Vehicle Handover, Damage Checks and Condition Reports, Check-In, Fuel and Damage Assessment, Handling Complaints, Damage Disputes and Breakdowns, Payment, Bond and Fee Processing, Systems Proficiency and Documentation and Customer Rapport and Local Knowledge. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.

Every team member is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one branch and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.

Car Rental Counter & Customer Service starts with these levels (called “Grade” in the app): Trainee, Team Member, Senior Team Member, Team Leader, Supervisor and Fleet Manager. They are just a starting point, so you can rename, reorder or replace them.

Yes. The skills, levels and labels are all editable per organisation. In fleet management & car rental the app talks about team members, branches and team leaders, and you can change any of those words too.