Florists & Floral Design
Florist Retail & Online Sales skills assessment
Flower shops serve customers in emotional moments. This scorecard covers order taking, advice, online orders, deliveries and merchandising.
- 10 skills to score
- 1–10 scale on every skill
- 5 starting levels
The 10 Florist Retail & Online Sales skills you can score
These are the default Florist Retail & Online Sales skills in SkillScorer. Each one is scored from 1 to 10 for every team member, and you can edit, remove or add skills at any time.
Order Taking and Card Message Accuracy
Records details and messages accurately.
Customer Advice and Budget-Based Recommendations
Advises customers on flowers and gifts that match the occasion and their budget.
Online Order and Wire Service Handling
Handles online and wire service orders accurately and on time.
Delivery Scheduling and Route Planning
Schedules deliveries and plans routes so flowers arrive fresh and on time.
Peak Day Management
Handles Valentine's and Mother's Day peaks.
Retail Merchandising and Shop Presentation
Presents the shop attractively and rotates displays to attract customers.
Stock Ordering and Wastage Control
Orders the right amount of stock and reduces flower wastage.
Handling Sensitive Sales and Complaints
Serves customers sensitively at times such as bereavement and handles complaints well.
Cash Handling and Point of Sale
Handles payments accurately and uses the point-of-sale system correctly.
Social Media and Local Marketing
Promotes the shop with social media and local marketing.
Levels included with Florist Retail & Online Sales
Florist Retail & Online Sales starts with 5 levels, which SkillScorer calls “Stage” for florists & floral design, so team members can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Trainee
- Sales Assistant
- Senior Assistant
- Shop Manager
- Owner
How Florist Retail & Online Sales works in SkillScorer
Score
Each team member in a shop is scored on the Florist Retail & Online Sales skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank team members, compare two side by side, or compare your shops against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Florist Retail & Online Sales skills need attention. Reports also follow each head florist's shop.
Florist Retail & Online Sales scorecard: common questions
What skills does the Florist Retail & Online Sales scorecard include?
SkillScorer's Florist Retail & Online Sales scorecard covers 10 skills: Order Taking and Card Message Accuracy, Customer Advice and Budget-Based Recommendations, Online Order and Wire Service Handling, Delivery Scheduling and Route Planning, Peak Day Management, Retail Merchandising and Shop Presentation, Stock Ordering and Wastage Control, Handling Sensitive Sales and Complaints, Cash Handling and Point of Sale and Social Media and Local Marketing. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are team members scored in Florist Retail & Online Sales?
Every team member is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one shop and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Florist Retail & Online Sales?
Florist Retail & Online Sales starts with these levels (called “Stage” in the app): Trainee, Sales Assistant, Senior Assistant, Shop Manager and Owner. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Florist Retail & Online Sales skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In florists & floral design the app talks about team members, shops and head florists, and you can change any of those words too.
Score Florist Retail & Online Sales with SkillScorer
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