Freight Forwarding & Customs Brokerage
International Trade Sales & Customer Service skills assessment
Freight sales staff win and manage customers. This scorecard covers prospecting, quoting, service, relationship management and market knowledge.
- 10 skills to score
- 1–10 scale on every skill
- 5 starting levels
The 10 International Trade Sales & Customer Service skills you can score
These are the default International Trade Sales & Customer Service skills in SkillScorer. Each one is scored from 1 to 10 for every team member, and you can edit, remove or add skills at any time.
Prospecting and Lead Generation
Finds and qualifies potential customers with active shipping needs.
Understanding Customer Supply Chains
Learns how customers' supply chains work to offer better solutions.
Rate Negotiation and Quoting
Negotiates with carriers and quotes competitively and profitably.
Account Management and Reviews
Manages accounts and runs regular reviews to keep customers.
Trade Lane and Market Knowledge
Knows major trade lanes, markets and capacity trends.
Handling Complaints and Service Failures
Handles service failures honestly and works to make things right.
Proposals, Tenders and RFQ Response
Prepares clear proposals and responds to tenders and quote requests.
Credit Awareness and Payment Terms
Understands customer credit and payment terms and manages risk.
CRM and Sales Reporting
Uses the CRM to track opportunities and report sales.
Networking and Industry Relationships
Builds relationships within the industry to generate referrals.
Levels included with International Trade Sales & Customer Service
International Trade Sales & Customer Service starts with 5 levels, which SkillScorer calls “Seniority Level” for freight forwarding & customs brokerage, so team members can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Sales Coordinator
- Account Manager
- Senior Account Manager
- Sales Manager
- Commercial Director
How International Trade Sales & Customer Service works in SkillScorer
Score
Each team member in a desk is scored on the International Trade Sales & Customer Service skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank team members, compare two side by side, or compare your desks against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which International Trade Sales & Customer Service skills need attention. Reports also follow each team leader's desk.
International Trade Sales & Customer Service scorecard: common questions
What skills does the International Trade Sales & Customer Service scorecard include?
SkillScorer's International Trade Sales & Customer Service scorecard covers 10 skills: Prospecting and Lead Generation, Understanding Customer Supply Chains, Rate Negotiation and Quoting, Account Management and Reviews, Trade Lane and Market Knowledge, Handling Complaints and Service Failures, Proposals, Tenders and RFQ Response, Credit Awareness and Payment Terms, CRM and Sales Reporting and Networking and Industry Relationships. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are team members scored in International Trade Sales & Customer Service?
Every team member is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one desk and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with International Trade Sales & Customer Service?
International Trade Sales & Customer Service starts with these levels (called “Seniority Level” in the app): Sales Coordinator, Account Manager, Senior Account Manager, Sales Manager and Commercial Director. They are just a starting point, so you can rename, reorder or replace them.
Can I change the International Trade Sales & Customer Service skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In freight forwarding & customs brokerage the app talks about team members, desks and team leaders, and you can change any of those words too.
Score International Trade Sales & Customer Service with SkillScorer
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