SkillScorer ships with 5 Fuel & Service Stations disciplines and 50 individual skills out of the box. Choose a discipline to see every skill, its description and the levels that come with it — each one fully editable, renameable or removable, and you can add your own to match how your organisation actually works.
10 skills
Forecourt staff manage fuel, payments and safety on a busy site. This scorecard covers console operation, forecourt safety, payments, drive-offs and customer service so fuel retailers can keep sites safe and consistent.
- Console and Pump Authorisation Procedures
- Fuel Payments, Fleet Cards and Loyalty Programs
- Forecourt Safety and Fire Risk Awareness
- Fuel Delivery Receipt and Tank Dip Procedures
- Spill Response and Emergency Shutdown
- Drive-Off and Theft Prevention
- Customer Service and Assistance
- Managing Difficult or Intoxicated Customers
- + 2 more
See all Forecourt & Console Operation skills → 10 skills
Service station shops earn much of their profit from food, coffee and convenience. This scorecard covers food safety, coffee, merchandising, age-restricted sales and stock.
- Hot Food Preparation and Food Safety
- Coffee and Beverage Quality
- Merchandising and Shelf Presentation
- Age-Restricted Sales and Lottery Compliance
- Stock Ordering, Receiving and Rotation
- Promotions and Upselling
- Cleaning, Hygiene and Store Presentation
- Point of Sale and Cash Handling
- + 2 more
See all Convenience Store & Food Service skills → 10 skills
Fuel logistics staff move flammable liquids safely. This scorecard covers loading, driving, delivery procedures, safety and emergency response.
- Dangerous Goods Licence and Vehicle Requirements
- Loading Rack and Depot Procedures
- Tanker Driving and Route Planning
- Delivery and Tank Filling Procedures
- Spill, Fire and Leak Response
- Static Electricity and Ignition Control
- Documentation and Fuel Quality Records
- Fatigue Management and Work Hours
- + 2 more
See all Fuel Delivery, Depots & Terminal Operations skills → 10 skills
Site managers manage fuel, shop and compliance together. This scorecard covers profitability, staffing, environmental rules, safety and audits.
- Fuel and Shop Margin Management
- Roster, Labour and Team Development
- Underground Tank and Leak Detection Compliance
- Environmental and Safety Audits
- Emergency Plans, Incident Reporting and Security
- Stock, Ordering and Supplier Coordination
- Site Maintenance and Contractors
- Customer Experience and Local Marketing
- + 2 more
See all Service Station Management & Compliance skills → 10 skills
Service centres provide quick vehicle care. This scorecard covers safe work, servicing, fitting, diagnosis and customer explanation.
- Basic Vehicle Services and Fluid Checks
- Battery Testing, Replacement and Jump-Starts
- Tyre Fitting, Rotation and Balancing
- Wiper, Light and Minor Repairs
- Roadside Assistance Response
- Workshop Safety and Equipment Use
- Explaining Work and Recommending Repairs
- Quoting and Invoicing
- + 2 more
See all Vehicle Servicing & Tyre Services at Service Stations skills →