Fuel & Service Stations
Forecourt & Console Operation skills assessment
Forecourt staff manage fuel, payments and safety on a busy site. This scorecard covers console operation, forecourt safety, payments, drive-offs and customer service so fuel retailers can keep sites safe and consistent.
- 10 skills to score
- 1–10 scale on every skill
- 6 starting levels
The 10 Forecourt & Console Operation skills you can score
These are the default Forecourt & Console Operation skills in SkillScorer. Each one is scored from 1 to 10 for every team member, and you can edit, remove or add skills at any time.
Console and Pump Authorisation Procedures
Operates the console and controls pumps correctly.
Fuel Payments, Fleet Cards and Loyalty Programs
Processes all payment types accurately.
Forecourt Safety and Fire Risk Awareness
Monitors ignition risks and enforces safety rules.
Fuel Delivery Receipt and Tank Dip Procedures
Supervises deliveries and records readings.
Spill Response and Emergency Shutdown
Responds to fuel spills and emergencies by operating the shutdown, containing the spill and calling for help.
Drive-Off and Theft Prevention
Uses pre-pay, monitoring and observation to prevent drive-offs and theft and follows the correct response.
Customer Service and Assistance
Serves customers helpfully on the forecourt and at the console, and offers help to those who need it.
Managing Difficult or Intoxicated Customers
Handles difficult or intoxicated customers calmly, refuses service where required and puts safety first.
Cash Handling and End-of-Shift Reconciliation
Handles cash and cards accurately and reconciles takings at the end of each shift.
Late-Night and Lone Worker Safety
Follows security procedures for working alone or late at night and knows how to call for help.
Levels included with Forecourt & Console Operation
Forecourt & Console Operation starts with 6 levels, which SkillScorer calls “Grade” for fuel & service stations, so team members can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Trainee
- Console Operator
- Senior Team Member
- Shift Supervisor
- Assistant Manager
- Site Manager
How Forecourt & Console Operation works in SkillScorer
Score
Each team member in a site is scored on the Forecourt & Console Operation skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank team members, compare two side by side, or compare your sites against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Forecourt & Console Operation skills need attention. Reports also follow each shift supervisor's site.
Forecourt & Console Operation scorecard: common questions
What skills does the Forecourt & Console Operation scorecard include?
SkillScorer's Forecourt & Console Operation scorecard covers 10 skills: Console and Pump Authorisation Procedures, Fuel Payments, Fleet Cards and Loyalty Programs, Forecourt Safety and Fire Risk Awareness, Fuel Delivery Receipt and Tank Dip Procedures, Spill Response and Emergency Shutdown, Drive-Off and Theft Prevention, Customer Service and Assistance, Managing Difficult or Intoxicated Customers, Cash Handling and End-of-Shift Reconciliation and Late-Night and Lone Worker Safety. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are team members scored in Forecourt & Console Operation?
Every team member is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one site and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Forecourt & Console Operation?
Forecourt & Console Operation starts with these levels (called “Grade” in the app): Trainee, Console Operator, Senior Team Member, Shift Supervisor, Assistant Manager and Site Manager. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Forecourt & Console Operation skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In fuel & service stations the app talks about team members, sites and shift supervisors, and you can change any of those words too.
Score Forecourt & Console Operation with SkillScorer
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