SkillScorer ships with 6 Funeral Services disciplines and 72 individual skills out of the box. Choose a discipline to see every skill, its description and the levels that come with it — each one fully editable, renameable or removable, and you can add your own to match how your organisation actually works.
12 skills
Funeral directors guide families through the hardest days of their lives. This scorecard covers arrangement conferences, service direction, compassion, compliance and logistics so providers can deliver consistent, dignified care.
- Arrangement Conference Skills
- Compassion and Bereavement Support
- Service Planning and Coordination
- Directing Services on the Day
- Cultural and Religious Awareness
- Legal and Documentation Requirements
- Transparent Pricing and Contracts
- Care of the Deceased and Dignity
- + 4 more
See all Funeral Directing skills → 12 skills
Administration staff are often a family's first contact. This scorecard covers enquiries, paperwork, communication and sensitivity for funeral home offices.
- First Contact and Enquiry Handling
- Documentation and Registrations
- Accounts and Payments
- Scheduling and Diary Coordination
- Order Preparation
- Sensitive Communication
- Confidentiality
- Database and Systems Accuracy
- + 4 more
See all Funeral Administration & Client Services skills → 12 skills
Mortuary staff provide care behind the scenes. This scorecard covers care, hygiene, embalming technique, transfers, safety and respect.
- Care and Respect for the Deceased
- Identification and Record Keeping
- Embalming and Preparation Technique
- Restorative and Presentation Care
- Infection Control and PPE
- Manual Handling and Transfers
- Chemical and Waste Safety
- Cool Room and Storage Management
- + 4 more
See all Mortuary & Embalming Services skills → 12 skills
Cemetery and crematorium teams care for places of remembrance. This scorecard covers grave preparation, cremation procedures, records, grounds care and family assistance.
- Grave Preparation and Interment
- Cremation Operations
- Records and Registers
- Memorial Installation and Maintenance
- Grounds and Lawn Care
- Machinery Operation
- Family Assistance and Enquiries
- Ceremony Support
- + 4 more
See all Cemetery & Crematorium Operations skills → 12 skills
Celebrants shape services that reflect a life. This scorecard covers interviewing, writing, delivery, structure and cultural sensitivity.
- Family Interview and Story Gathering
- Eulogy and Ceremony Writing
- Public Speaking and Delivery
- Ceremony Structure and Timing
- Music, Reading and Ritual Selection
- Cultural and Faith Sensitivity
- Working with Directors
- Managing Emotional Moments
- + 4 more
See all Funeral Celebrancy & Ceremony skills → 12 skills
Bereavement support and pre-planning consultants help families before and after a death. This scorecard covers listening, information, product knowledge and ethics.
- Bereavement Counselling Skills
- Pre-Planning Consultation
- Product and Service Knowledge
- Ethical Sales Practice
- Support Group Facilitation
- Referral to Professionals
- Community Education
- Record Keeping
- + 4 more
See all Grief Support & Pre-Planning skills →