Funeral Services
Grief Support & Pre-Planning skills assessment
Bereavement support and pre-planning consultants help families before and after a death. This scorecard covers listening, information, product knowledge and ethics.
- 12 skills to score
- 1–10 scale on every skill
- 5 starting levels
The 12 Grief Support & Pre-Planning skills you can score
These are the default Grief Support & Pre-Planning skills in SkillScorer. Each one is scored from 1 to 10 for every team member, and you can edit, remove or add skills at any time.
Bereavement Counselling Skills
Listens compassionately and provides appropriate support.
Pre-Planning Consultation
Explains options and costs clearly without pressure.
Product and Service Knowledge
Knows funeral options and explains them.
Ethical Sales Practice
Avoids pressure and follows regulations.
Support Group Facilitation
Facilitates grief support groups that are safe, respectful and helpful.
Referral to Professionals
Refers people to counsellors and services when their grief needs more support.
Community Education
Delivers talks and information sessions.
Record Keeping
Keeps accurate, confidential pre-planning and support records.
Empathy and Patience
Listens patiently and with empathy and never rushes families.
Follow-Up Contact
Follows up with families after the funeral.
Cultural Awareness
Respects cultural differences in grief.
Self-Care
Looks after own wellbeing while supporting grieving people.
Levels included with Grief Support & Pre-Planning
Grief Support & Pre-Planning starts with 5 levels, which SkillScorer calls “Career Stage” for funeral services, so team members can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Trainee
- Funeral Assistant
- Funeral Director
- Senior Funeral Director
- Branch Manager
How Grief Support & Pre-Planning works in SkillScorer
Score
Each team member in a branch is scored on the Grief Support & Pre-Planning skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank team members, compare two side by side, or compare your branches against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Grief Support & Pre-Planning skills need attention. Reports also follow each senior funeral director's branch.
Grief Support & Pre-Planning scorecard: common questions
What skills does the Grief Support & Pre-Planning scorecard include?
SkillScorer's Grief Support & Pre-Planning scorecard covers 12 skills: Bereavement Counselling Skills, Pre-Planning Consultation, Product and Service Knowledge, Ethical Sales Practice, Support Group Facilitation, Referral to Professionals, Community Education, Record Keeping, Empathy and Patience, Follow-Up Contact, Cultural Awareness and Self-Care. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are team members scored in Grief Support & Pre-Planning?
Every team member is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one branch and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Grief Support & Pre-Planning?
Grief Support & Pre-Planning starts with these levels (called “Career Stage” in the app): Trainee, Funeral Assistant, Funeral Director, Senior Funeral Director and Branch Manager. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Grief Support & Pre-Planning skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In funeral services the app talks about team members, branches and senior funeral directors, and you can change any of those words too.
Score Grief Support & Pre-Planning with SkillScorer
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