SkillScorer ships with 6 Government & Public Sector disciplines and 72 individual skills out of the box. Choose a discipline to see every skill, its description and the levels that come with it — each one fully editable, renameable or removable, and you can add your own to match how your organisation actually works.
12 skills
Policy officers turn evidence and public interest into advice for decision makers. This scorecard covers research, analysis, briefing, consultation and implementation planning so agencies can build capability consistently.
- Policy Research and Evidence Gathering
- Problem Definition
- Options Analysis
- Briefing and Ministerial Writing
- Stakeholder Consultation
- Legislative and Regulatory Awareness
- Implementation Planning
- Cross-Agency Collaboration
- + 4 more
See all Policy Development skills → 12 skills
Public programs must deliver value to citizens. This scorecard covers planning, governance, procurement, grant administration and reporting for program and project staff in government agencies.
- Program Planning and Governance
- Grant and Funding Administration
- Procurement and Contract Management
- Budget and Financial Management
- Risk and Issue Management
- Stakeholder and Community Engagement
- Benefits and Outcomes Tracking
- Reporting to Executives and Parliament
- + 4 more
See all Program & Project Delivery in Government skills → 12 skills
Frontline staff are the public face of government. This scorecard covers customer service, eligibility assessment, accuracy, fairness and handling vulnerable clients in service centres and contact teams.
- Client Service and Communication
- Eligibility and Rules Application
- Identity and Document Verification
- Handling Vulnerable Clients
- Managing Difficult Interactions
- Systems and Data Entry Accuracy
- Payments and Cash Handling
- Complaint and Review Handling
- + 4 more
See all Frontline Government Service Delivery skills → 12 skills
Regulators protect the public through fair enforcement. This scorecard covers inspection technique, evidence, procedural fairness, communication and reporting.
- Inspection Planning and Technique
- Legislation and Standards Knowledge
- Evidence Collection and Notes
- Procedural Fairness
- Communication with Regulated Parties
- Risk-Based Prioritisation
- Investigation and Interviewing
- Report and Notice Writing
- + 4 more
See all Regulatory Compliance & Inspection skills → 12 skills
Corporate services keep agencies running. This scorecard covers finance, procurement, human resources, records, governance and internal service quality.
- Financial Administration
- Human Resources Support
- Records and Information Management
- Governance and Committees
- Internal Customer Service
- Policy and Procedure Writing
- Data and Systems Administration
- Fraud and Ethics Awareness
- + 4 more
See all Public Administration & Corporate Services skills → 12 skills
Public sector leaders manage people and resources in the public interest. This scorecard covers strategic leadership, people management, accountability, integrity and stakeholder relationships.
- Strategic Leadership
- People Leadership and Development
- Accountability and Performance Management
- Public Sector Values and Ethics
- Stakeholder and Minister Relations
- Resource and Budget Stewardship
- Change Leadership
- Communication and Influence
- + 4 more
See all Government Leadership skills →