SkillScorer ships with 6 Insurance disciplines and 72 individual skills out of the box. Choose a discipline to see every skill, its description and the levels that come with it — each one fully editable, renameable or removable, and you can add your own to match how your organisation actually works.
12 skills
Claims officers are where the promise of insurance is kept. This scorecard covers assessment, policy interpretation, communication, fraud awareness and settlement quality for consistent, fair claims handling.
- Policy Interpretation
- Claim Investigation and Assessment
- Customer Communication and Empathy
- Fraud Awareness
- Settlement Negotiation
- Supplier and Repairer Management
- File Notes and Documentation
- Turnaround Time Management
- + 4 more
See all Claims Handling skills → 12 skills
Underwriters decide which risks to accept and at what price. This scorecard covers risk analysis, pricing, guidelines, broker relationships and portfolio thinking.
- Risk Identification and Analysis
- Pricing and Rating
- Underwriting Guidelines and Authority
- Terms, Conditions and Exclusions
- Broker and Client Communication
- Data and Portfolio Analysis
- Catastrophe and Accumulation Awareness
- Referral and Escalation
- + 4 more
See all Underwriting skills → 12 skills
Brokers and advisers match clients with the right cover. This scorecard covers needs analysis, product knowledge, placement, renewals and compliance.
- Client Needs Analysis
- Product and Market Knowledge
- Quoting and Placement
- Explaining Cover and Exclusions
- Renewals Management
- Compliance and Disclosure
- Claims Advocacy
- Relationship Building
- + 4 more
See all Insurance Broking & Sales skills → 12 skills
Assessors and loss adjusters inspect damage and value losses. This scorecard covers inspection, scoping, costing, reporting and customer interaction.
- Site Inspection Skills
- Cause of Loss Determination
- Damage Scoping and Costing
- Report Writing
- Building and Trade Knowledge
- Customer Interaction
- Negotiation
- Fraud and Exaggeration Awareness
- + 4 more
See all Claims Assessing & Loss Adjusting skills → 12 skills
Operations and service teams keep policies accurate and customers informed. This scorecard covers processing, accuracy, communication and compliance.
- Policy Administration Accuracy
- Premium and Payment Handling
- Customer Communication
- Product Knowledge
- Renewal and Retention Skills
- Complaint Handling
- Compliance and Disclosure
- Systems Use
- + 4 more
See all Insurance Operations & Customer Service skills → 12 skills
Actuarial and risk analysts quantify uncertainty. This scorecard covers modelling, analysis, reporting, governance and communication.
- Statistical and Actuarial Modelling
- Data Analysis and Validation
- Reserving and Pricing Support
- Risk Frameworks and Governance
- Scenario and Stress Testing
- Regulatory Reporting
- Software and Programming Skills
- Communicating Uncertainty
- + 4 more
See all Risk Management & Actuarial Support skills →