Insurance
Claims Assessing & Loss Adjusting skills assessment
Assessors and loss adjusters inspect damage and value losses. This scorecard covers inspection, scoping, costing, reporting and customer interaction.
- 12 skills to score
- 1–10 scale on every skill
- 6 starting levels
The 12 Claims Assessing & Loss Adjusting skills you can score
These are the default Claims Assessing & Loss Adjusting skills in SkillScorer. Each one is scored from 1 to 10 for every team member, and you can edit, remove or add skills at any time.
Site Inspection Skills
Inspects losses safely and thoroughly.
Cause of Loss Determination
Determines the cause of loss and whether it is covered.
Damage Scoping and Costing
Scopes damage and estimates repair costs.
Report Writing
Writes clear, well-evidenced assessment reports for insurers.
Building and Trade Knowledge
Understands building methods and trade costs.
Customer Interaction
Deals with claimants empathetically while remaining objective.
Negotiation
Negotiates settlements fairly and explains the basis for decisions.
Fraud and Exaggeration Awareness
Recognises potential fraud and exaggeration.
Photographic Evidence
Records damage with clear photographs.
Time Management
Manages inspections, reports and deadlines across many claims.
Safety on Damaged Sites
Works safely on damaged properties, assessing hazards before entering.
Independence
Assesses claims independently and fairly, without bias.
Levels included with Claims Assessing & Loss Adjusting
Claims Assessing & Loss Adjusting starts with 6 levels, which SkillScorer calls “Seniority Level” for insurance, so team members can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Trainee
- Officer
- Senior Officer
- Team Leader
- Manager
- Head of Department
How Claims Assessing & Loss Adjusting works in SkillScorer
Score
Each team member in a team is scored on the Claims Assessing & Loss Adjusting skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank team members, compare two side by side, or compare your teams against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Claims Assessing & Loss Adjusting skills need attention. Reports also follow each team leader's team.
Claims Assessing & Loss Adjusting scorecard: common questions
What skills does the Claims Assessing & Loss Adjusting scorecard include?
SkillScorer's Claims Assessing & Loss Adjusting scorecard covers 12 skills: Site Inspection Skills, Cause of Loss Determination, Damage Scoping and Costing, Report Writing, Building and Trade Knowledge, Customer Interaction, Negotiation, Fraud and Exaggeration Awareness, Photographic Evidence, Time Management, Safety on Damaged Sites and Independence. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are team members scored in Claims Assessing & Loss Adjusting?
Every team member is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one team and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Claims Assessing & Loss Adjusting?
Claims Assessing & Loss Adjusting starts with these levels (called “Seniority Level” in the app): Trainee, Officer, Senior Officer, Team Leader, Manager and Head of Department. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Claims Assessing & Loss Adjusting skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In insurance the app talks about team members, teams and team leaders, and you can change any of those words too.
Score Claims Assessing & Loss Adjusting with SkillScorer
Book a demo and we'll set up Insurance and Claims Assessing & Loss Adjusting with the skills, levels and wording ready to go.
Book a demo