Libraries, Museums & Galleries
Library Services skills assessment
Library staff connect people with knowledge and community. This scorecard covers information services, cataloguing, digital literacy, programs and customer service for public, school and academic libraries.
- 12 skills to score
- 1–10 scale on every skill
- 6 starting levels
The 12 Library Services skills you can score
These are the default Library Services skills in SkillScorer. Each one is scored from 1 to 10 for every team member, and you can edit, remove or add skills at any time.
Reference and Information Services
Answers enquiries and finds reliable information for users of all ages.
Cataloguing and Metadata
Describes and organises items accurately using standards.
Collection Development
Selects and weeds materials to meet community needs.
Circulation and Membership Services
Manages loans, returns, fines and memberships accurately.
Digital Literacy Support
Helps people use devices, databases and online services.
Programs and Events Delivery
Plans and delivers engaging programs for different audiences.
Children and Youth Services
Promotes reading and learning for young people.
Community Outreach
Builds partnerships with local groups.
Library Systems and Databases
Uses library management systems confidently.
Customer Service and Inclusion
Welcomes all library users, helps them find what they need and adapts services for different needs.
Copyright and Privacy Awareness
Applies copyright and privacy principles.
Space and Display Presentation
Keeps shelves, displays and spaces tidy, attractive and easy to navigate.
Levels included with Library Services
Library Services starts with 6 levels, which SkillScorer calls “Seniority Level” for libraries, museums & galleries, so team members can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Assistant
- Officer
- Senior Officer
- Coordinator
- Manager
- Director
How Library Services works in SkillScorer
Score
Each team member in a branch is scored on the Library Services skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank team members, compare two side by side, or compare your branches against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Library Services skills need attention. Reports also follow each team leader's branch.
Library Services scorecard: common questions
What skills does the Library Services scorecard include?
SkillScorer's Library Services scorecard covers 12 skills: Reference and Information Services, Cataloguing and Metadata, Collection Development, Circulation and Membership Services, Digital Literacy Support, Programs and Events Delivery, Children and Youth Services, Community Outreach, Library Systems and Databases, Customer Service and Inclusion, Copyright and Privacy Awareness and Space and Display Presentation. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are team members scored in Library Services?
Every team member is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one branch and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Library Services?
Library Services starts with these levels (called “Seniority Level” in the app): Assistant, Officer, Senior Officer, Coordinator, Manager and Director. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Library Services skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In libraries, museums & galleries the app talks about team members, branches and team leaders, and you can change any of those words too.
Score Library Services with SkillScorer
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