Libraries, Museums & Galleries
Visitor Experience & Education skills assessment
Visitor services and education teams bring collections to life. This scorecard covers guiding, education delivery, front-of-house service, accessibility and safety.
- 12 skills to score
- 1–10 scale on every skill
- 6 starting levels
The 12 Visitor Experience & Education skills you can score
These are the default Visitor Experience & Education skills in SkillScorer. Each one is scored from 1 to 10 for every team member, and you can edit, remove or add skills at any time.
Guided Tour Delivery
Delivers tours that are engaging, accurate and matched to the audience.
School and Family Program Delivery
Runs school and family programs that link to curriculum and interests.
Front-of-House Service
Welcomes visitors and answers questions.
Ticketing and Retail Sales
Handles ticketing and shop sales accurately and courteously.
Accessibility and Inclusion
Makes exhibitions and programs accessible and inclusive.
Crowd and Gallery Safety
Maintains safe galleries and responds to incidents.
Collection Protection Awareness
Protects collections by managing visitor behaviour.
Volunteer Coordination
Recruits, trains and supports volunteers.
Evaluation and Visitor Feedback
Collects and uses visitor feedback to improve programs.
Communication and Storytelling
Tells stories that bring collections to life.
Cultural Sensitivity
Presents cultural material respectfully and consults communities.
Teamwork
Coordinates with curators and security.
Levels included with Visitor Experience & Education
Visitor Experience & Education starts with 6 levels, which SkillScorer calls “Seniority Level” for libraries, museums & galleries, so team members can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Assistant
- Officer
- Senior Officer
- Coordinator
- Manager
- Director
How Visitor Experience & Education works in SkillScorer
Score
Each team member in a branch is scored on the Visitor Experience & Education skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank team members, compare two side by side, or compare your branches against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Visitor Experience & Education skills need attention. Reports also follow each team leader's branch.
Visitor Experience & Education scorecard: common questions
What skills does the Visitor Experience & Education scorecard include?
SkillScorer's Visitor Experience & Education scorecard covers 12 skills: Guided Tour Delivery, School and Family Program Delivery, Front-of-House Service, Ticketing and Retail Sales, Accessibility and Inclusion, Crowd and Gallery Safety, Collection Protection Awareness, Volunteer Coordination, Evaluation and Visitor Feedback, Communication and Storytelling, Cultural Sensitivity and Teamwork. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are team members scored in Visitor Experience & Education?
Every team member is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one branch and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Visitor Experience & Education?
Visitor Experience & Education starts with these levels (called “Seniority Level” in the app): Assistant, Officer, Senior Officer, Coordinator, Manager and Director. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Visitor Experience & Education skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In libraries, museums & galleries the app talks about team members, branches and team leaders, and you can change any of those words too.
Score Visitor Experience & Education with SkillScorer
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