SkillScorer ships with 5 Postal & Courier Services disciplines and 50 individual skills out of the box. Choose a discipline to see every skill, its description and the levels that come with it — each one fully editable, renameable or removable, and you can add your own to match how your organisation actually works.
10 skills
Delivery staff bring mail and parcels to every address. This scorecard covers route efficiency, accuracy, safety and customer interaction for posties and delivery drivers.
- Round Preparation and Sequencing
- Delivery Accuracy and Address Verification
- Safe Delivery Practices and Road Safety
- Parcel Handling and Signature Requirements
- Dog, Weather and Hazard Awareness
- Customer Interaction and Card Left Procedures
- Manual Handling and Ergonomics
- Handheld Scanner and Tracking Use
- + 2 more
See all Mail & Parcel Delivery skills → 10 skills
Processing centres sort millions of items every day. This scorecard covers sorting accuracy, machine operation, throughput, safety and dispatch for postal facilities.
- Sorting Accuracy and Coding
- Sorting Machine Operation and Jam Clearing
- Parcel and Bulky Item Handling
- Throughput and Cut-Off Times
- Dispatch Loading and Trailer Management
- Damaged and Undeliverable Mail Procedures
- Manual Handling and Safe Machinery Use
- Security and Contraband Screening
- + 2 more
See all Mail Sorting & Processing Centre skills → 10 skills
Depot teams turn a pile of parcels into efficient runs. This scorecard covers receiving, sortation, route allocation, dispatch and exception handling for courier depots.
- Parcel Receiving and Scanning
- Sortation to Runs and Routes
- Route Allocation and Dispatch Planning
- Line Haul Loading and Documentation
- Exception, Damage and Missing Parcel Handling
- Dangerous Goods and Restricted Items Awareness
- Forklift and Manual Handling Safety
- Driver Communication and Support
- + 2 more
See all Courier Depot & Line Haul Operations skills → 10 skills
Post offices provide postal, financial and government services face to face. This scorecard covers counter service, product knowledge, identity checks, cash handling and compliance.
- Postal Products, Postage and Customs Knowledge
- Identity Verification and Fraud Awareness
- Banking, Bill Payment and Agency Services
- Cash Handling and Balancing
- Parcel Acceptance and Compliance Checks
- Customer Service and Queue Management
- Retail Merchandising and Stock
- Vulnerable Customer Awareness
- + 2 more
See all Post Office & Retail Postal Services skills → 10 skills
Owner-drivers deliver goods on tight schedules while running a small business. This scorecard covers route efficiency, vehicle care, customer service, compliance and business management.
- Route Planning and Time-Critical Deliveries
- Safe Driving and Fatigue Management
- Load Security and Item Care
- Customer Communication and Handover
- Vehicle Maintenance and Roadworthiness
- Navigation and Technology Use
- Compliance with Work Diary, Licensing and Insurance
- Invoicing, Tax and Business Records
- + 2 more
See all Courier Driving & Owner-Driver Operations skills →