Postal & Courier Services
Post Office & Retail Postal Services skills assessment
Post offices provide postal, financial and government services face to face. This scorecard covers counter service, product knowledge, identity checks, cash handling and compliance.
- 10 skills to score
- 1–10 scale on every skill
- 5 starting levels
The 10 Post Office & Retail Postal Services skills you can score
These are the default Post Office & Retail Postal Services skills in SkillScorer. Each one is scored from 1 to 10 for every team member, and you can edit, remove or add skills at any time.
Postal Products, Postage and Customs Knowledge
Advises on services, rates and customs declarations.
Identity Verification and Fraud Awareness
Verifies identity and recognises scams.
Banking, Bill Payment and Agency Services
Handles banking, bill payments and agency services.
Cash Handling and Balancing
Handles cash securely and balances at close.
Parcel Acceptance and Compliance Checks
Checks contents and packaging and applies rules.
Customer Service and Queue Management
Serves customers efficiently and manages queues.
Retail Merchandising and Stock
Merchandises retail lines and manages stock.
Vulnerable Customer Awareness
Assists elderly and vulnerable customers.
Data Security and Confidentiality
Protects customer data and keeps transactions secure.
Systems and Point of Sale Use
Uses postal systems and point of sale.
Levels included with Post Office & Retail Postal Services
Post Office & Retail Postal Services starts with 5 levels, which SkillScorer calls “Grade” for postal & courier services, so team members can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Trainee
- Counter Officer
- Senior Officer
- Postmaster or Licensee
- Retail Manager
How Post Office & Retail Postal Services works in SkillScorer
Score
Each team member in a depot is scored on the Post Office & Retail Postal Services skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank team members, compare two side by side, or compare your depots against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Post Office & Retail Postal Services skills need attention. Reports also follow each team leader's depot.
Post Office & Retail Postal Services scorecard: common questions
What skills does the Post Office & Retail Postal Services scorecard include?
SkillScorer's Post Office & Retail Postal Services scorecard covers 10 skills: Postal Products, Postage and Customs Knowledge, Identity Verification and Fraud Awareness, Banking, Bill Payment and Agency Services, Cash Handling and Balancing, Parcel Acceptance and Compliance Checks, Customer Service and Queue Management, Retail Merchandising and Stock, Vulnerable Customer Awareness, Data Security and Confidentiality and Systems and Point of Sale Use. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are team members scored in Post Office & Retail Postal Services?
Every team member is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one depot and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Post Office & Retail Postal Services?
Post Office & Retail Postal Services starts with these levels (called “Grade” in the app): Trainee, Counter Officer, Senior Officer, Postmaster or Licensee and Retail Manager. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Post Office & Retail Postal Services skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In postal & courier services the app talks about team members, depots and team leaders, and you can change any of those words too.
Score Post Office & Retail Postal Services with SkillScorer
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