SkillScorer ships with 5 Removals & Storage disciplines and 50 individual skills out of the box. Choose a discipline to see every skill, its description and the levels that come with it — each one fully editable, renameable or removable, and you can add your own to match how your organisation actually works.
10 skills
Removalists move people's most valuable belongings. This scorecard covers packing, protection, loading, safe handling, customer service and driving so removals companies can prove quality and reduce damage claims.
- Packing and Wrapping Fragile and High-Value Items
- Furniture Protection, Blanketing and Disassembly
- Safe Manual Handling and Lifting Techniques
- Loading Plans, Truck Packing and Load Restraint
- Stairs, Tight Access and Difficult Item Handling
- Property Protection and Care of Customers' Homes
- Customer Communication and Reassurance
- Inventory, Condition Reports and Documentation
- + 2 more
See all Household Removals skills → 10 skills
Commercial moves must minimise downtime and protect equipment. This scorecard covers planning, labelling, IT handling, site coordination and out-of-hours work.
- Move Planning, Site Surveys and Project Timelines
- Labelling, Colour Coding and Move Maps
- IT Equipment, Server and Archive Handling
- Working With Building Managers and Access Rules
- After-Hours and Weekend Work Coordination
- Furniture Reconfiguration and Workstation Installation
- Security and Confidentiality of Records
- Team Supervision and Task Allocation
- + 2 more
See all Commercial & Office Relocations skills → 10 skills
Self-storage facilities serve homes and businesses. This scorecard covers sales, tenant management, security, facility care and payments.
- Storage Enquiry, Unit Recommendation and Sales
- Leases, Payments and Overdue Account Management
- Access Control and Site Security
- Facility Inspection, Cleaning and Maintenance
- Vacating, Auction and Lien Process Awareness
- Retail Sales of Packing Materials
- Customer Service and Complaint Handling
- Health and Safety and Emergency Procedures
- + 2 more
See all Self-Storage & Warehouse Operations skills → 10 skills
Long-distance and international moves require documentation and careful packing. This scorecard covers export packing, customs, coordination and specialist handling.
- Export Packing and Crating
- Customs, Quarantine and Documentation
- Container Loading and Securing
- Long-Haul Coordination and Tracking
- Handling Pianos, Art, Antiques and Safes
- Client Briefing and Move Planning
- Insurance and Claims Awareness
- Overseas Agent Coordination
- + 2 more
See all Interstate, International & Specialised Moving skills → 10 skills
Estimators and coordinators set expectations and win moves. This scorecard covers surveys, quoting, booking, communication and claims.
- In-Home and Video Survey Technique
- Quoting and Pricing Accuracy
- Booking, Scheduling and Resource Allocation
- Customer Communication Before and After Moves
- Handling Damage Claims and Complaints
- Upselling Packing and Storage Services
- CRM and Online Enquiry Management
- Contracts, Terms and Insurance Explanation
- + 2 more
See all Removals Sales, Estimating & Customer Service skills →