Removals & Storage
Household Removals skills assessment
Removalists move people's most valuable belongings. This scorecard covers packing, protection, loading, safe handling, customer service and driving so removals companies can prove quality and reduce damage claims.
- 10 skills to score
- 1–10 scale on every skill
- 6 starting levels
The 10 Household Removals skills you can score
These are the default Household Removals skills in SkillScorer. Each one is scored from 1 to 10 for every removalist, and you can edit, remove or add skills at any time.
Packing and Wrapping Fragile and High-Value Items
Packs items to prevent damage in transit.
Furniture Protection, Blanketing and Disassembly
Protects and disassembles furniture properly.
Safe Manual Handling and Lifting Techniques
Lifts, carries and manoeuvres heavy furniture and boxes using safe techniques that protect the back and the goods.
Loading Plans, Truck Packing and Load Restraint
Packs the truck in a sensible order so heavy items are stable and everything is restrained against movement.
Stairs, Tight Access and Difficult Item Handling
Moves pianos, safes and awkward items safely.
Property Protection and Care of Customers' Homes
Protects floors, walls, doorways and furniture so customers' homes are left undamaged.
Customer Communication and Reassurance
Communicates clearly and calms stressed customers.
Inventory, Condition Reports and Documentation
Records inventory and the condition of items before and after the move so any claims are clear.
Unloading, Placement and Reassembly
Places items as directed and reassembles.
Speed, Teamwork and Professional Presentation
Works quickly as a team, looks professional and treats customers' belongings with care.
Levels included with Household Removals
Household Removals starts with 6 levels, which SkillScorer calls “Grade” for removals & storage, so removalists can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Trainee
- Removalist
- Senior Removalist
- Crew Leader
- Supervisor
- Operations Manager
How Household Removals works in SkillScorer
Score
Each removalist in a crew is scored on the Household Removals skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank removalists, compare two side by side, or compare your crews against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Household Removals skills need attention. Reports also follow each crew leader's crew.
Household Removals scorecard: common questions
What skills does the Household Removals scorecard include?
SkillScorer's Household Removals scorecard covers 10 skills: Packing and Wrapping Fragile and High-Value Items, Furniture Protection, Blanketing and Disassembly, Safe Manual Handling and Lifting Techniques, Loading Plans, Truck Packing and Load Restraint, Stairs, Tight Access and Difficult Item Handling, Property Protection and Care of Customers' Homes, Customer Communication and Reassurance, Inventory, Condition Reports and Documentation, Unloading, Placement and Reassembly and Speed, Teamwork and Professional Presentation. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are removalists scored in Household Removals?
Every removalist is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one crew and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Household Removals?
Household Removals starts with these levels (called “Grade” in the app): Trainee, Removalist, Senior Removalist, Crew Leader, Supervisor and Operations Manager. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Household Removals skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In removals & storage the app talks about removalists, crews and crew leaders, and you can change any of those words too.
Score Household Removals with SkillScorer
Book a demo and we'll set up Removals & Storage and Household Removals with the skills, levels and wording ready to go.
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