Security Services
Crowd Control & Licensed Venues skills assessment
Crowd controllers keep venues and events safe. This scorecard covers crowd management, responsible service of alcohol, de-escalation, and use of force awareness.
- 12 skills to score
- 1–10 scale on every skill
- 6 starting levels
The 12 Crowd Control & Licensed Venues skills you can score
These are the default Crowd Control & Licensed Venues skills in SkillScorer. Each one is scored from 1 to 10 for every officer, and you can edit, remove or add skills at any time.
Crowd Monitoring and Flow
Monitors crowds and manages entry, exit and flow to prevent crushing.
Intoxication Recognition
Recognises signs of intoxication and applies responsible service and entry rules.
De-escalation and Communication
Uses calm, clear communication to defuse conflict.
Lawful Removal and Use of Force
Removes people lawfully and uses only reasonable force as a last resort.
Radio and Team Coordination
Uses radios and coordinates with the security team.
ID and Age Checks
Checks identification and age accurately and spots fake ID.
Incident Reporting
Records incidents accurately and promptly.
First Aid Awareness
Provides first aid until help arrives.
Emergency Evacuation
Evacuates venues safely by directing crowds and clearing exits.
Working with Police
Works professionally with police and gives accurate information.
Respect and Professionalism
Treats patrons respectfully and stays professional under provocation.
Physical Fitness
Maintains fitness for long shifts on your feet.
Levels included with Crowd Control & Licensed Venues
Crowd Control & Licensed Venues starts with 6 levels, which SkillScorer calls “Licence Level” for security services, so officers can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Trainee
- Security Officer
- Senior Officer
- Team Leader
- Supervisor
- Operations Manager
How Crowd Control & Licensed Venues works in SkillScorer
Score
Each officer in a site is scored on the Crowd Control & Licensed Venues skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank officers, compare two side by side, or compare your sites against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Crowd Control & Licensed Venues skills need attention. Reports also follow each supervisor's site.
Crowd Control & Licensed Venues scorecard: common questions
What skills does the Crowd Control & Licensed Venues scorecard include?
SkillScorer's Crowd Control & Licensed Venues scorecard covers 12 skills: Crowd Monitoring and Flow, Intoxication Recognition, De-escalation and Communication, Lawful Removal and Use of Force, Radio and Team Coordination, ID and Age Checks, Incident Reporting, First Aid Awareness, Emergency Evacuation, Working with Police, Respect and Professionalism and Physical Fitness. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are officers scored in Crowd Control & Licensed Venues?
Every officer is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one site and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Crowd Control & Licensed Venues?
Crowd Control & Licensed Venues starts with these levels (called “Licence Level” in the app): Trainee, Security Officer, Senior Officer, Team Leader, Supervisor and Operations Manager. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Crowd Control & Licensed Venues skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In security services the app talks about officers, sites and supervisors, and you can change any of those words too.
Score Crowd Control & Licensed Venues with SkillScorer
Book a demo and we'll set up Security Services and Crowd Control & Licensed Venues with the skills, levels and wording ready to go.
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