SkillScorer ships with 5 Supermarkets & Grocery disciplines and 50 individual skills out of the box. Choose a discipline to see every skill, its description and the levels that come with it — each one fully editable, renameable or removable, and you can add your own to match how your organisation actually works.
10 skills
Checkout teams are the last impression of every shop. This scorecard covers scanning accuracy, speed, payments, bagging, age-restricted sales and service so supermarkets can lift consistency across stores and shifts.
- Scanning Speed and Accuracy
- Payment, Voucher and Cash Handling
- Bagging Technique and Fragile Items
- Age-Restricted Product Compliance
- Customer Greeting and Friendly Service
- Self-Checkout Monitoring and Assistance
- Price Queries, Refunds and Exceptions
- Queue Management and Peak Efficiency
- + 2 more
See all Checkout & Front-End Service skills → 10 skills
Fresh departments drive customer loyalty and margin. This scorecard covers quality, presentation, food safety, ordering and customer advice for produce, deli, bakery and meat teams.
- Product Quality Selection and Ripeness Checks
- Merchandising and Display Presentation
- Food Safety, Temperature Control and Hygiene
- Deli Slicing, Portioning and Service
- In-Store Baking and Production Plans
- Ordering, Forecasting and Waste Reduction
- Allergen Labelling and Cross-Contamination Control
- Customer Advice and Product Knowledge
- + 2 more
See all Fresh Produce, Deli & Bakery skills → 10 skills
Replenishment teams keep shelves full and correctly priced. This scorecard covers stocking, front-facing, receiving, ordering and shrinkage control.
- Shelf Stocking and Facing
- Planogram Compliance and Price Ticketing
- Goods Receiving and Cage Handling
- Ordering and Stock Availability Management
- Handheld Device and System Use
- Promotional Set-Up and Changeover
- Damaged, Expired and Recalled Product Handling
- Safe Manual Handling and Equipment Use
- + 2 more
See all Grocery Replenishment & Stock Control skills → 10 skills
Online grocery is now a major part of supermarket trade. This scorecard covers picking accuracy, substitutions, temperature control, packing and customer delivery.
- Order Picking Accuracy and Efficiency
- Selecting Fresh Items and Best Before Dates
- Substitution Judgement and Customer Preferences
- Temperature Control and Cold Chain Packing
- Packing, Bagging and Crate Loading
- Click and Collect Handover
- Home Delivery Driving and Route Adherence
- Handling Customer Contact and Complaints
- + 2 more
See all Online Grocery Picking & Delivery skills → 10 skills
Supermarket managers run large, fast-moving businesses. This scorecard covers sales, margin, wastage, labour, safety and leadership for department and store managers.
- Sales, Margin and Trading Analysis
- Rostering and Labour Cost Management
- Waste, Shrink and Stock Loss Reduction
- Recruitment, Training and Team Development
- Food Safety, Compliance and Audit Readiness
- Customer Experience and Complaint Resolution
- Promotions, Ticketing and Store Standards
- Health and Safety Leadership
- + 2 more
See all Supermarket Management skills →