Translation & Interpreting
Language Services & Interpreter Management skills assessment
Language service coordinators match interpreters to needs and keep quality high. This scorecard covers booking, scheduling, quality assurance, client service and compliance.
- 10 skills to score
- 1–10 scale on every skill
- 5 starting levels
The 10 Language Services & Interpreter Management skills you can score
These are the default Language Services & Interpreter Management skills in SkillScorer. Each one is scored from 1 to 10 for every linguist, and you can edit, remove or add skills at any time.
Booking and Interpreter Allocation
Allocates the right linguist to the assignment quickly.
Scheduling, Urgent Requests and Cancellations
Schedules interpreters and handles urgent requests and cancellations.
Client Communication and Requirements
Clarifies needs and manages expectations.
Quality Assurance and Feedback Loops
Monitors quality and follows up on concerns.
Accreditation and Credential Verification
Checks qualifications and registrations.
Rates, Invoicing and Contract Management
Manages rates, invoicing and contracts.
Complaint Handling and Incident Follow-Up
Handles complaints and follows up incidents.
Systems and Telephone or Video Platforms
Uses booking systems and phone or video platforms.
Diversity of Languages and Sourcing
Recruits linguists in needed languages.
Data Privacy and Confidentiality
Protects client data and interpreter confidentiality.
Levels included with Language Services & Interpreter Management
Language Services & Interpreter Management starts with 5 levels, which SkillScorer calls “Accreditation Level” for translation & interpreting, so linguists can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Coordinator
- Senior Coordinator
- Team Leader
- Service Manager
- Director
How Language Services & Interpreter Management works in SkillScorer
Score
Each linguist in a language team is scored on the Language Services & Interpreter Management skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank linguists, compare two side by side, or compare your language teams against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Language Services & Interpreter Management skills need attention. Reports also follow each senior linguist's language team.
Language Services & Interpreter Management scorecard: common questions
What skills does the Language Services & Interpreter Management scorecard include?
SkillScorer's Language Services & Interpreter Management scorecard covers 10 skills: Booking and Interpreter Allocation, Scheduling, Urgent Requests and Cancellations, Client Communication and Requirements, Quality Assurance and Feedback Loops, Accreditation and Credential Verification, Rates, Invoicing and Contract Management, Complaint Handling and Incident Follow-Up, Systems and Telephone or Video Platforms, Diversity of Languages and Sourcing and Data Privacy and Confidentiality. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are linguists scored in Language Services & Interpreter Management?
Every linguist is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one language team and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Language Services & Interpreter Management?
Language Services & Interpreter Management starts with these levels (called “Accreditation Level” in the app): Coordinator, Senior Coordinator, Team Leader, Service Manager and Director. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Language Services & Interpreter Management skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In translation & interpreting the app talks about linguists, language teams and senior linguists, and you can change any of those words too.
Score Language Services & Interpreter Management with SkillScorer
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