SkillScorer ships with 5 Accommodation & Caravan Parks disciplines and 50 individual skills out of the box. Choose a discipline to see every skill, its description and the levels that come with it — each one fully editable, renameable or removable, and you can add your own to match how your organisation actually works.
10 skills
Reception teams welcome guests, manage bookings and solve problems all day. This scorecard covers check-in, reservations, payments, local knowledge and guest care so accommodation providers can deliver consistent service across properties.
- Reservations, Availability and Booking Management
- Guest Check-In and Check-Out Procedures
- Payment, Bond and Cash Handling
- Local Area Knowledge and Tourist Information
- Handling Guest Complaints and Requests
- Property Management System Proficiency
- Online Reviews and Reputation Management
- Emergency Procedures and Guest Safety
- + 2 more
See all Reception & Booking Services skills → 10 skills
Clean rooms and neat grounds decide guest reviews. This scorecard covers cleaning standards, changeover speed, linen, grounds care and safety.
- Room and Cabin Cleaning to Standard
- Changeover Speed and Time Management
- Linen, Laundry and Amenity Control
- Bathrooms, Kitchens and Camp Kitchen Amenities
- Pool, BBQ and Playground Safety Checks
- Grounds, Gardens and Site Presentation
- Chemical Safety and Manual Handling
- Reporting Maintenance and Damage
- + 2 more
See all Housekeeping & Grounds skills → 10 skills
Park operators manage sites, utilities and communities of guests. This scorecard covers site allocation, utilities, rules, safety and long-term residents.
- Site Allocation and Park Layout Management
- Powered Site, Water and Sewer Services
- Park Rules, Noise and Conflict Management
- Fire Safety, Bushfire and Severe Weather Planning
- Amenity Blocks and Waste Management
- Long-Stay Residents and Legislation
- Store, Kiosk and Retail Operations
- Recreation, Pool and Activity Programs
- + 2 more
See all Caravan Park & Camping Operations skills → 10 skills
Hostel teams look after independent travellers in shared spaces. This scorecard covers check-in, dorm management, security, social events and community atmosphere.
- Check-In, Bed Allocation and Dorm Management
- Guest Communication Across Languages and Cultures
- Security, Lockers and House Rules
- Social Events and Community Atmosphere
- Managing Noise, Alcohol and Guest Behaviour
- Cleaning Routines and Common Area Standards
- Booking Platforms and Reviews
- Health, Safety and Emergency Procedures
- + 2 more
See all Hostel & Backpacker Accommodation skills → 10 skills
Accommodation managers balance occupancy, rates and service. This scorecard covers revenue management, staffing, marketing, maintenance and financial control.
- Rate Setting and Revenue Management
- Online Travel Agent and Channel Management
- Staff Recruitment, Rostering and Training
- Marketing and Direct Booking Growth
- Maintenance, Refurbishment and Asset Planning
- Financial Reporting and Cost Control
- Compliance, Licensing and Safety
- Guest Experience and Review Performance
- + 2 more
See all Accommodation Management & Revenue skills →