E-commerce & Online Retail
E-commerce Operations & Supply skills assessment
Operations teams keep online retailers stocked and profitable. This scorecard covers sourcing, inventory, supplier relationships, logistics costs and forecasting.
- 10 skills to score
- 1–10 scale on every skill
- 5 starting levels
The 10 E-commerce Operations & Supply skills you can score
These are the default E-commerce Operations & Supply skills in SkillScorer. Each one is scored from 1 to 10 for every team member, and you can edit, remove or add skills at any time.
Product Sourcing and Supplier Negotiation
Sources products and negotiates terms.
Inventory Planning and Forecasting
Forecasts demand and plans inventory to avoid stockouts and excess.
Dropship and Third-Party Logistics Management
Manages dropship suppliers and third-party logistics providers against service standards.
Landed Cost, Freight and Margin Analysis
Calculates landed cost and margin including freight, duties and fees.
Range Planning and Lifecycle Management
Plans ranges and manages products through launch, growth and clearance.
Supplier Performance and Quality Control
Tracks supplier performance and quality and addresses problems.
Systems and Integrations
Uses and connects order, inventory and finance systems.
Returns Analysis and Product Issues
Analyses returns to find product and listing problems.
Cash Flow and Purchasing Discipline
Manages cash flow and purchasing so growth is sustainable.
International Shipping and Customs Awareness
Understands international shipping, duties and customs requirements.
Levels included with E-commerce Operations & Supply
E-commerce Operations & Supply starts with 5 levels, which SkillScorer calls “Seniority Level” for e-commerce & online retail, so team members can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Coordinator
- Buyer
- Senior Buyer
- Operations Manager
- Head of Operations
How E-commerce Operations & Supply works in SkillScorer
Score
Each team member in a team is scored on the E-commerce Operations & Supply skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank team members, compare two side by side, or compare your teams against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which E-commerce Operations & Supply skills need attention. Reports also follow each team leader's team.
E-commerce Operations & Supply scorecard: common questions
What skills does the E-commerce Operations & Supply scorecard include?
SkillScorer's E-commerce Operations & Supply scorecard covers 10 skills: Product Sourcing and Supplier Negotiation, Inventory Planning and Forecasting, Dropship and Third-Party Logistics Management, Landed Cost, Freight and Margin Analysis, Range Planning and Lifecycle Management, Supplier Performance and Quality Control, Systems and Integrations, Returns Analysis and Product Issues, Cash Flow and Purchasing Discipline and International Shipping and Customs Awareness. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are team members scored in E-commerce Operations & Supply?
Every team member is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one team and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with E-commerce Operations & Supply?
E-commerce Operations & Supply starts with these levels (called “Seniority Level” in the app): Coordinator, Buyer, Senior Buyer, Operations Manager and Head of Operations. They are just a starting point, so you can rename, reorder or replace them.
Can I change the E-commerce Operations & Supply skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In e-commerce & online retail the app talks about team members, teams and team leaders, and you can change any of those words too.
Score E-commerce Operations & Supply with SkillScorer
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