Education Technology
EdTech Customer Success & Implementation skills assessment
Customer success teams help educators get value from products. This scorecard covers onboarding, training, adoption, support and renewals.
- 10 skills to score
- 1–10 scale on every skill
- 5 starting levels
The 10 EdTech Customer Success & Implementation skills you can score
These are the default EdTech Customer Success & Implementation skills in SkillScorer. Each one is scored from 1 to 10 for every team member, and you can edit, remove or add skills at any time.
Onboarding and Implementation Planning
Plans onboarding so schools go live smoothly and on time.
Teacher and Admin Training Delivery
Trains teachers and administrators in ways that fit their time and skills.
Adoption Tracking and Usage Analysis
Tracks usage and adoption and acts when they lag.
Support Ticket Handling and Escalation
Handles support tickets quickly and escalates when needed.
Data Migration, SSO and Rostering
Sets up data migration, single sign-on and rostering accurately.
Understanding School Calendars and Constraints
Plans around terms, exams and school constraints.
Renewals, Expansion and Relationship Management
Builds relationships that lead to renewals and expansion.
Feedback Loops to Product
Passes customer feedback to the product team in a useful form.
Communication with Non-Technical Users
Explains technology clearly to non-technical users.
Empathy and Patience with Busy Educators
Shows patience and understanding for time-poor educators.
Levels included with EdTech Customer Success & Implementation
EdTech Customer Success & Implementation starts with 5 levels, which SkillScorer calls “Seniority Level” for education technology, so team members can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Support Specialist
- Implementation Consultant
- Customer Success Manager
- Senior CSM
- Head of Customer Success
How EdTech Customer Success & Implementation works in SkillScorer
Score
Each team member in a team is scored on the EdTech Customer Success & Implementation skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank team members, compare two side by side, or compare your teams against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which EdTech Customer Success & Implementation skills need attention. Reports also follow each team lead's team.
EdTech Customer Success & Implementation scorecard: common questions
What skills does the EdTech Customer Success & Implementation scorecard include?
SkillScorer's EdTech Customer Success & Implementation scorecard covers 10 skills: Onboarding and Implementation Planning, Teacher and Admin Training Delivery, Adoption Tracking and Usage Analysis, Support Ticket Handling and Escalation, Data Migration, SSO and Rostering, Understanding School Calendars and Constraints, Renewals, Expansion and Relationship Management, Feedback Loops to Product, Communication with Non-Technical Users and Empathy and Patience with Busy Educators. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are team members scored in EdTech Customer Success & Implementation?
Every team member is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one team and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with EdTech Customer Success & Implementation?
EdTech Customer Success & Implementation starts with these levels (called “Seniority Level” in the app): Support Specialist, Implementation Consultant, Customer Success Manager, Senior CSM and Head of Customer Success. They are just a starting point, so you can rename, reorder or replace them.
Can I change the EdTech Customer Success & Implementation skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In education technology the app talks about team members, teams and team leads, and you can change any of those words too.
Score EdTech Customer Success & Implementation with SkillScorer
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