SkillScorer ships with 5 Fast Food & Quick Service disciplines and 50 individual skills out of the box. Choose a discipline to see every skill, its description and the levels that come with it — each one fully editable, renameable or removable, and you can add your own to match how your organisation actually works.
10 skills
Front counter and drive-thru crews are the brand for every guest. This scorecard covers order accuracy, speed, upselling, cash handling and friendliness so franchise groups can coach consistently across stores.
- Friendly Greeting and Order Taking
- Order Accuracy
- Speed of Service and Time Targets
- Suggestive Selling and Upsizing
- Drive-Thru Communication and Flow
- Payments and Cash Handling
- Complaint Handling and Order Recovery
- Allergen and Menu Knowledge
- + 2 more
See all Front Counter & Drive-Thru skills → 10 skills
Kitchen crews prepare consistent, safe food at speed. This scorecard covers cooking procedures, assembly standards, food safety, waste control and equipment care for quick-service and franchise kitchens.
- Following Recipes and Build Standards
- Cooking Times and Temperature Control
- Fryer, Grill and Equipment Operation
- Food Safety, Hygiene and Allergen Control
- Stock Rotation and Date Labelling
- Waste and Portion Control
- Preparation and Stocking of Stations
- Cleaning Schedules and Sanitising
- + 2 more
See all Kitchen & Food Production skills → 10 skills
Shift managers keep restaurants running smoothly while developing their teams. This scorecard covers positioning, coaching, cash control, opening and closing and problem solving.
- Positioning and Deployment of Crew
- Coaching and Training New Crew
- Speed and Quality Monitoring
- Cash Control and Banking
- Opening and Closing Procedures
- Handling Guest Escalations
- Managing Breaks, Rosters and Fatigue
- Stock, Ordering and Waste Management
- + 2 more
See all Shift Leadership skills → 10 skills
Restaurant managers run a business within a brand. This scorecard covers profit and loss, labour management, brand standards, audits and local marketing for franchise stores.
- Profit and Loss Management
- Labour Scheduling and Cost Control
- Food Cost, Ordering and Inventory
- Brand Standards and Audit Readiness
- Recruitment, Retention and Development
- Local Store Marketing
- Customer Satisfaction and Reviews
- Compliance with Awards and Workplace Law
- + 2 more
See all Franchise Restaurant Management skills → 10 skills
Delivery and digital orders are now a big share of quick-service sales. This scorecard covers order packing, platform management, rider safety and customer experience for stores and delivery teams.
- Digital Order Handling and Tablet Management
- Packing for Quality and Temperature
- Order Tagging and Handover to Riders
- Delivery Rider Road Safety
- Customer Contact and Problem Resolution
- Menu and Availability Updates
- Delivery Time and Distance Management
- Food Safety in Transit
- + 2 more
See all Delivery & Digital Order Fulfilment skills →