Fast Food & Quick Service
Franchise Restaurant Management skills assessment
Restaurant managers run a business within a brand. This scorecard covers profit and loss, labour management, brand standards, audits and local marketing for franchise stores.
- 10 skills to score
- 1–10 scale on every skill
- 5 starting levels
The 10 Franchise Restaurant Management skills you can score
These are the default Franchise Restaurant Management skills in SkillScorer. Each one is scored from 1 to 10 for every team member, and you can edit, remove or add skills at any time.
Profit and Loss Management
Understands the P&L and takes action on sales, labour and food cost.
Labour Scheduling and Cost Control
Builds rosters that match demand and control labour costs.
Food Cost, Ordering and Inventory
Controls purchasing, waste and stock counts accurately.
Brand Standards and Audit Readiness
Maintains brand standards and passes operational and food safety audits.
Recruitment, Retention and Development
Hires, trains and keeps good people and builds future leaders.
Local Store Marketing
Promotes the store in the community and uses promotions well.
Customer Satisfaction and Reviews
Monitors and responds to feedback and improves scores.
Compliance with Awards and Workplace Law
Follows employment law, awards and child worker rules.
Maintenance and Equipment Management
Keeps the building and equipment in good repair.
Franchisor Relationship and Reporting
Reports accurately and works constructively with head office.
Levels included with Franchise Restaurant Management
Franchise Restaurant Management starts with 5 levels, which SkillScorer calls “Grade” for fast food & quick service, so team members can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Assistant Manager
- Restaurant Manager
- Senior Manager
- Area Coach
- Franchisee
How Franchise Restaurant Management works in SkillScorer
Score
Each team member in a store is scored on the Franchise Restaurant Management skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank team members, compare two side by side, or compare your stores against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Franchise Restaurant Management skills need attention. Reports also follow each shift manager's store.
Franchise Restaurant Management scorecard: common questions
What skills does the Franchise Restaurant Management scorecard include?
SkillScorer's Franchise Restaurant Management scorecard covers 10 skills: Profit and Loss Management, Labour Scheduling and Cost Control, Food Cost, Ordering and Inventory, Brand Standards and Audit Readiness, Recruitment, Retention and Development, Local Store Marketing, Customer Satisfaction and Reviews, Compliance with Awards and Workplace Law, Maintenance and Equipment Management and Franchisor Relationship and Reporting. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are team members scored in Franchise Restaurant Management?
Every team member is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one store and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Franchise Restaurant Management?
Franchise Restaurant Management starts with these levels (called “Grade” in the app): Assistant Manager, Restaurant Manager, Senior Manager, Area Coach and Franchisee. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Franchise Restaurant Management skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In fast food & quick service the app talks about team members, stores and shift managers, and you can change any of those words too.
Score Franchise Restaurant Management with SkillScorer
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