Fast Food & Quick Service
Shift Leadership skills assessment
Shift managers keep restaurants running smoothly while developing their teams. This scorecard covers positioning, coaching, cash control, opening and closing and problem solving.
- 10 skills to score
- 1–10 scale on every skill
- 5 starting levels
The 10 Shift Leadership skills you can score
These are the default Shift Leadership skills in SkillScorer. Each one is scored from 1 to 10 for every team member, and you can edit, remove or add skills at any time.
Positioning and Deployment of Crew
Puts the right people in the right places for the expected demand.
Coaching and Training New Crew
Trains and coaches crew on the job and gives useful feedback.
Speed and Quality Monitoring
Monitors times and standards through the shift and acts early.
Cash Control and Banking
Manages tills, safe, deposits and reconciliation accurately.
Opening and Closing Procedures
Completes opening and closing checklists thoroughly.
Handling Guest Escalations
Resolves escalated complaints calmly and fairly.
Managing Breaks, Rosters and Fatigue
Manages breaks, hours and awards while keeping service moving.
Stock, Ordering and Waste Management
Orders sensibly and controls stock and waste.
Health, Safety and Security Leadership
Leads safe work practices and manages incidents.
Motivation and Team Morale
Keeps the team positive during busy and quiet periods.
Levels included with Shift Leadership
Shift Leadership starts with 5 levels, which SkillScorer calls “Grade” for fast food & quick service, so team members can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Crew Trainer
- Shift Leader
- Shift Manager
- Assistant Manager
- Restaurant Manager
How Shift Leadership works in SkillScorer
Score
Each team member in a store is scored on the Shift Leadership skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank team members, compare two side by side, or compare your stores against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Shift Leadership skills need attention. Reports also follow each shift manager's store.
Shift Leadership scorecard: common questions
What skills does the Shift Leadership scorecard include?
SkillScorer's Shift Leadership scorecard covers 10 skills: Positioning and Deployment of Crew, Coaching and Training New Crew, Speed and Quality Monitoring, Cash Control and Banking, Opening and Closing Procedures, Handling Guest Escalations, Managing Breaks, Rosters and Fatigue, Stock, Ordering and Waste Management, Health, Safety and Security Leadership and Motivation and Team Morale. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are team members scored in Shift Leadership?
Every team member is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one store and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Shift Leadership?
Shift Leadership starts with these levels (called “Grade” in the app): Crew Trainer, Shift Leader, Shift Manager, Assistant Manager and Restaurant Manager. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Shift Leadership skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In fast food & quick service the app talks about team members, stores and shift managers, and you can change any of those words too.
Score Shift Leadership with SkillScorer
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