SkillScorer ships with 5 Franchise Operations disciplines and 50 individual skills out of the box. Choose a discipline to see every skill, its description and the levels that come with it — each one fully editable, renameable or removable, and you can add your own to match how your organisation actually works.
10 skills
Franchisees run a business inside someone else's brand. This scorecard covers operations, finance, people, compliance and local marketing so franchisors and franchisees can develop consistently strong operators.
- Brand Standards and Operations Manual Adherence
- Financial Management and P&L Understanding
- Cash Flow, Royalties and Fees Management
- Staff Recruitment, Rostering and Training
- Local Store Marketing and Community Engagement
- Customer Experience and Complaint Handling
- Compliance with Franchise Code and Local Laws
- Inventory, Supplier and Cost Control
- + 2 more
See all Franchise Business Operations skills → 10 skills
Field coaches help franchisees perform. This scorecard covers store visits, coaching, audits, data analysis and relationship management.
- Store Visit Planning and Observation
- Coaching Franchisees to Improve Performance
- Operational Audits and Standards Checks
- Data Analysis and Benchmarking
- Relationship Building and Influencing
- Handling Non-Compliance and Difficult Conversations
- New Store Opening Support
- Training Delivery and Toolkits
- + 2 more
See all Franchise Support & Field Coaching skills → 10 skills
Franchise development teams find the right operators. This scorecard covers lead generation, qualification, presenting the opportunity, legal disclosure and onboarding.
- Franchise Lead Generation and Marketing
- Candidate Qualification and Suitability Assessment
- Presenting the Franchise Opportunity Honestly
- Legal Disclosure and Franchising Code Compliance
- Site Selection and Territory Planning
- Financial Projections and Return Understanding
- Negotiation and Closing
- Onboarding and Pre-Opening Coordination
- + 2 more
See all Franchise Development & Sales skills → 10 skills
Training and systems teams keep every site consistent. This scorecard covers training design, systems rollout, brand governance and audits.
- Training Program Design and Delivery
- Operations Manual Development
- Technology and POS Rollout
- Brand Governance and Approval Processes
- Mystery Shop and Quality Audit Programs
- Supplier and Product Compliance
- Communicating Updates and Changes
- Measuring Training Effectiveness
- + 2 more
See all Franchise Training, Systems & Brand Compliance skills → 10 skills
Franchise financial managers help owners build profitable businesses inside a proven system. This scorecard covers unit economics, benchmarking, budgeting, cash flow, funding growth and franchisor reporting.
- Understanding Unit Economics and Break-Even
- Budgeting, Forecasting and Cash Flow Management
- Benchmarking Against Network Performance
- Labour, Cost of Goods and Occupancy Cost Control
- Financing Growth and Additional Sites
- Royalty, Marketing Fund and Fee Reconciliation
- Tax, Payroll and Compliance Awareness
- Working With Accountants and Franchisor Finance Teams
- + 2 more
See all Franchise Financial Performance & Growth skills →