Franchise Operations
Franchise Business Operations skills assessment
Franchisees run a business inside someone else's brand. This scorecard covers operations, finance, people, compliance and local marketing so franchisors and franchisees can develop consistently strong operators.
- 10 skills to score
- 1–10 scale on every skill
- 6 starting levels
The 10 Franchise Business Operations skills you can score
These are the default Franchise Business Operations skills in SkillScorer. Each one is scored from 1 to 10 for every team member, and you can edit, remove or add skills at any time.
Brand Standards and Operations Manual Adherence
Follows brand standards and the operations manual so customers get the same experience in every store.
Financial Management and P&L Understanding
Reads and manages the profit and loss statement and acts on results.
Cash Flow, Royalties and Fees Management
Manages cash flow so royalties, fees and suppliers are paid on time.
Staff Recruitment, Rostering and Training
Recruits, rosters and trains staff to the franchise's standards.
Local Store Marketing and Community Engagement
Promotes the store in the local community and takes part in local events.
Customer Experience and Complaint Handling
Delivers a consistent customer experience and resolves complaints quickly.
Compliance with Franchise Code and Local Laws
Follows the franchise agreement, the franchising code and local employment and safety laws.
Inventory, Supplier and Cost Control
Manages inventory, approved suppliers and costs to protect margin.
Reporting, KPIs and Audit Preparation
Reports KPIs to head office and prepares for audits.
Franchisor Relationship and Communication
Works constructively with head office.
Levels included with Franchise Business Operations
Franchise Business Operations starts with 6 levels, which SkillScorer calls “Grade” for franchise operations, so team members can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Trainee
- Team Member
- Assistant Manager
- Franchisee
- Multi-Site Operator
- Area Developer
How Franchise Business Operations works in SkillScorer
Score
Each team member in a franchise location is scored on the Franchise Business Operations skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank team members, compare two side by side, or compare your franchise locations against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Franchise Business Operations skills need attention. Reports also follow each franchise coach's franchise location.
Franchise Business Operations scorecard: common questions
What skills does the Franchise Business Operations scorecard include?
SkillScorer's Franchise Business Operations scorecard covers 10 skills: Brand Standards and Operations Manual Adherence, Financial Management and P&L Understanding, Cash Flow, Royalties and Fees Management, Staff Recruitment, Rostering and Training, Local Store Marketing and Community Engagement, Customer Experience and Complaint Handling, Compliance with Franchise Code and Local Laws, Inventory, Supplier and Cost Control, Reporting, KPIs and Audit Preparation and Franchisor Relationship and Communication. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are team members scored in Franchise Business Operations?
Every team member is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one franchise location and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Franchise Business Operations?
Franchise Business Operations starts with these levels (called “Grade” in the app): Trainee, Team Member, Assistant Manager, Franchisee, Multi-Site Operator and Area Developer. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Franchise Business Operations skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In franchise operations the app talks about team members, franchise locations and franchise coachs, and you can change any of those words too.
Score Franchise Business Operations with SkillScorer
Book a demo and we'll set up Franchise Operations and Franchise Business Operations with the skills, levels and wording ready to go.
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