SkillScorer ships with 5 Hardware & Building Supplies disciplines and 50 individual skills out of the box. Choose a discipline to see every skill, its description and the levels that come with it — each one fully editable, renameable or removable, and you can add your own to match how your organisation actually works.
10 skills
Trade and hardware staff advise people who need the right product first time. This scorecard covers product knowledge, quoting, trade account service, safety advice and stock accuracy so stores can serve both tradespeople and DIY customers well.
- Product Knowledge Across Hardware and Building Categories
- Trade Customer Relationships and Account Service
- DIY Customer Advice and Project Guidance
- Quoting and Job List Take-Offs
- Safety Advice and Regulatory Awareness
- Point of Sale, Account and Payment Handling
- Stock Availability, Special Orders and Substitutions
- Returns, Complaints and Warranty Handling
- + 2 more
See all Trade Counter & Hardware Sales skills → 10 skills
Yard teams cut, load and deliver heavy building products. This scorecard covers materials knowledge, forklift and truck operation, cutting, loading and safety.
- Timber, Sheet and Masonry Materials Knowledge
- Cutting and Processing Materials
- Order Picking and Load Building
- Forklift and Yard Equipment Operation
- Delivery Truck Loading, Restraint and Driving
- Customer Service at the Yard
- Stock Control, Cycle Counts and Housekeeping
- Hazardous Materials and Manual Handling
- + 2 more
See all Timber, Building Materials & Yard Operations skills → 10 skills
Specialist advisors help customers with large-value projects. This scorecard covers colour matching, tool knowledge, showroom design, quoting and project follow-up.
- Paint Products, Preparation and Application Advice
- Colour Matching and Tinting
- Power Tool Knowledge and Demonstration
- Kitchen and Bathroom Consultation and Layout Advice
- Showroom Design Software and Quoting
- Product Range Knowledge and Finishes
- Managing Orders, Deliveries and Installations
- Handling Project Delays and Complaints
- + 2 more
See all Paint, Tools & Kitchen/Bathroom Showroom Advice skills → 10 skills
Operations teams keep large ranges in stock and correctly priced. This scorecard covers receiving, replenishment, ordering, ticketing and safety.
- Receiving and Checking Deliveries
- Replenishment and Range Reviews
- Pricing, Ticketing and Promotional Set-Up
- Stocktakes and Inventory Accuracy
- Ordering, Supplier Communication and Backorders
- Loss Prevention and Security of High-Value Items
- Racking, Ladder and Warehouse Safety
- Forklift and Manual Handling
- + 2 more
See all Hardware Store Operations & Inventory skills → 10 skills
Garden retail staff help customers get results with plants, soil and outdoor living products. This scorecard covers plant knowledge, product advice, seasonal displays and customer service.
- Plant Identification and Care Advice
- Soils, Fertilisers and Pest Control Advice
- Seasonal Range Planning and Displays
- Watering, Plant Health and Stock Rotation
- Outdoor Furniture, BBQ and Pool Product Knowledge
- Customer Service and Project Advice
- Chemical Safety and Hazardous Goods Handling
- Loading Customer Vehicles and Manual Handling
- + 2 more
See all Garden Centre & Outdoor Living Retail skills →