Hardware & Building Supplies
Garden Centre & Outdoor Living Retail skills assessment
Garden retail staff help customers get results with plants, soil and outdoor living products. This scorecard covers plant knowledge, product advice, seasonal displays and customer service.
- 10 skills to score
- 1–10 scale on every skill
- 5 starting levels
The 10 Garden Centre & Outdoor Living Retail skills you can score
These are the default Garden Centre & Outdoor Living Retail skills in SkillScorer. Each one is scored from 1 to 10 for every team member, and you can edit, remove or add skills at any time.
Plant Identification and Care Advice
Identifies plants and explains care and placement.
Soils, Fertilisers and Pest Control Advice
Recommends suitable products and safe use.
Seasonal Range Planning and Displays
Plans ranges and displays for each season and gardening event.
Watering, Plant Health and Stock Rotation
Waters and cares for plants and rotates stock so customers buy healthy plants.
Outdoor Furniture, BBQ and Pool Product Knowledge
Advises on outdoor products and maintenance.
Customer Service and Project Advice
Helps customers plan garden and outdoor projects with practical advice.
Chemical Safety and Hazardous Goods Handling
Stores, handles and sells chemicals, fertilisers and gas bottles safely.
Loading Customer Vehicles and Manual Handling
Loads customers' vehicles with bulky goods safely.
Pricing, Tickets and Markdowns
Prices and tickets stock accurately and manages markdowns.
Community Events and Workshops
Runs events and workshops that bring customers into the store.
Levels included with Garden Centre & Outdoor Living Retail
Garden Centre & Outdoor Living Retail starts with 5 levels, which SkillScorer calls “Grade” for hardware & building supplies, so team members can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Trainee
- Team Member
- Senior Team Member
- Department Manager
- Store Manager
How Garden Centre & Outdoor Living Retail works in SkillScorer
Score
Each team member in a store is scored on the Garden Centre & Outdoor Living Retail skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank team members, compare two side by side, or compare your stores against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Garden Centre & Outdoor Living Retail skills need attention. Reports also follow each team leader's store.
Garden Centre & Outdoor Living Retail scorecard: common questions
What skills does the Garden Centre & Outdoor Living Retail scorecard include?
SkillScorer's Garden Centre & Outdoor Living Retail scorecard covers 10 skills: Plant Identification and Care Advice, Soils, Fertilisers and Pest Control Advice, Seasonal Range Planning and Displays, Watering, Plant Health and Stock Rotation, Outdoor Furniture, BBQ and Pool Product Knowledge, Customer Service and Project Advice, Chemical Safety and Hazardous Goods Handling, Loading Customer Vehicles and Manual Handling, Pricing, Tickets and Markdowns and Community Events and Workshops. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are team members scored in Garden Centre & Outdoor Living Retail?
Every team member is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one store and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Garden Centre & Outdoor Living Retail?
Garden Centre & Outdoor Living Retail starts with these levels (called “Grade” in the app): Trainee, Team Member, Senior Team Member, Department Manager and Store Manager. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Garden Centre & Outdoor Living Retail skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In hardware & building supplies the app talks about team members, stores and team leaders, and you can change any of those words too.
Score Garden Centre & Outdoor Living Retail with SkillScorer
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