Hardware & Building Supplies
Trade Counter & Hardware Sales skills assessment
Trade and hardware staff advise people who need the right product first time. This scorecard covers product knowledge, quoting, trade account service, safety advice and stock accuracy so stores can serve both tradespeople and DIY customers well.
- 10 skills to score
- 1–10 scale on every skill
- 6 starting levels
The 10 Trade Counter & Hardware Sales skills you can score
These are the default Trade Counter & Hardware Sales skills in SkillScorer. Each one is scored from 1 to 10 for every team member, and you can edit, remove or add skills at any time.
Product Knowledge Across Hardware and Building Categories
Understands fixings, tools, timber, paint and plumbing products and their uses.
Trade Customer Relationships and Account Service
Serves trade customers quickly and understands accounts, pricing and their needs.
DIY Customer Advice and Project Guidance
Asks the right questions and helps DIY customers choose products and methods.
Quoting and Job List Take-Offs
Prepares accurate material lists and quotes.
Safety Advice and Regulatory Awareness
Advises on safe use of tools, chemicals and materials.
Point of Sale, Account and Payment Handling
Processes sales and accounts accurately.
Stock Availability, Special Orders and Substitutions
Finds stock, places special orders and suggests alternatives.
Returns, Complaints and Warranty Handling
Handles returns, complaints and warranty claims fairly and follows store policy while keeping customers satisfied.
Upselling Accessories and Add-On Products
Suggests the fixings, accessories and add-ons that make a project work without pushing unneeded items.
Store Presentation and Merchandising
Keeps aisles, displays and signage tidy so customers can find products quickly.
Levels included with Trade Counter & Hardware Sales
Trade Counter & Hardware Sales starts with 6 levels, which SkillScorer calls “Grade” for hardware & building supplies, so team members can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Trainee
- Team Member
- Senior Team Member
- Team Leader
- Department Manager
- Store Manager
How Trade Counter & Hardware Sales works in SkillScorer
Score
Each team member in a store is scored on the Trade Counter & Hardware Sales skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank team members, compare two side by side, or compare your stores against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Trade Counter & Hardware Sales skills need attention. Reports also follow each team leader's store.
Trade Counter & Hardware Sales scorecard: common questions
What skills does the Trade Counter & Hardware Sales scorecard include?
SkillScorer's Trade Counter & Hardware Sales scorecard covers 10 skills: Product Knowledge Across Hardware and Building Categories, Trade Customer Relationships and Account Service, DIY Customer Advice and Project Guidance, Quoting and Job List Take-Offs, Safety Advice and Regulatory Awareness, Point of Sale, Account and Payment Handling, Stock Availability, Special Orders and Substitutions, Returns, Complaints and Warranty Handling, Upselling Accessories and Add-On Products and Store Presentation and Merchandising. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are team members scored in Trade Counter & Hardware Sales?
Every team member is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one store and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Trade Counter & Hardware Sales?
Trade Counter & Hardware Sales starts with these levels (called “Grade” in the app): Trainee, Team Member, Senior Team Member, Team Leader, Department Manager and Store Manager. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Trade Counter & Hardware Sales skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In hardware & building supplies the app talks about team members, stores and team leaders, and you can change any of those words too.
Score Trade Counter & Hardware Sales with SkillScorer
Book a demo and we'll set up Hardware & Building Supplies and Trade Counter & Hardware Sales with the skills, levels and wording ready to go.
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