Retail
Loss Prevention skills assessment
Shrinkage takes a direct bite out of retail margins. This scorecard covers spotting theft risks, responding safely, following security procedures and keeping the store compliant with policy and privacy rules.
- 12 skills to score
- 1–10 scale on every skill
- 6 starting levels
The 12 Loss Prevention skills you can score
These are the default Loss Prevention skills in SkillScorer. Each one is scored from 1 to 10 for every team member, and you can edit, remove or add skills at any time.
Theft Awareness
Recognises common shoplifting behaviours and stays alert without profiling or confronting customers.
Customer Deterrence
Uses friendly attention and visible presence to discourage theft while maintaining good service.
Safe Response Procedures
Follows company policy when suspicious behaviour is observed, prioritising personal safety and de-escalation.
CCTV and Alarm Awareness
Understands how cameras, tags and alarms work and responds to alerts correctly.
Incident Reporting
Records incidents accurately and promptly with the detail investigators and insurers require.
Internal Theft Prevention
Applies bag checks, staff purchase and cash controls consistently and without favouritism.
Fitting Room Controls
Counts items in and out and monitors fitting rooms tactfully to reduce concealment.
High-Risk Product Security
Handles locked cabinets, tagged goods and high-value items according to store security standards.
Opening and Closing Security
Completes lock-up, alarm and safe procedures in the right order every time.
Cash-in-Transit Awareness
Follows safe procedures when banking, using couriers or moving cash on site.
Stock Variance Investigation
Traces unexplained variances to their cause and recommends practical fixes.
Privacy and Legal Awareness
Understands legal limits on detaining, searching and recording customers and staff.
Levels included with Loss Prevention
Loss Prevention starts with 6 levels, which SkillScorer calls “Grade” for retail, so team members can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Trainee
- Team Member
- Senior Team Member
- Team Leader
- Assistant Manager
- Store Manager
How Loss Prevention works in SkillScorer
Score
Each team member in a store is scored on the Loss Prevention skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank team members, compare two side by side, or compare your stores against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Loss Prevention skills need attention. Reports also follow each supervisor's store.
Loss Prevention scorecard: common questions
What skills does the Loss Prevention scorecard include?
SkillScorer's Loss Prevention scorecard covers 12 skills: Theft Awareness, Customer Deterrence, Safe Response Procedures, CCTV and Alarm Awareness, Incident Reporting, Internal Theft Prevention, Fitting Room Controls, High-Risk Product Security, Opening and Closing Security, Cash-in-Transit Awareness, Stock Variance Investigation and Privacy and Legal Awareness. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are team members scored in Loss Prevention?
Every team member is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one store and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Loss Prevention?
Loss Prevention starts with these levels (called “Grade” in the app): Trainee, Team Member, Senior Team Member, Team Leader, Assistant Manager and Store Manager. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Loss Prevention skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In retail the app talks about team members, stores and supervisors, and you can change any of those words too.
Score Loss Prevention with SkillScorer
Book a demo and we'll set up Retail and Loss Prevention with the skills, levels and wording ready to go.
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