Retail
Keep every store, shift, and new starter to the same service standard.
Book a demoExample disciplines: Sales Assistant, Visual Merchandising, Store Management etc
Every skill, level, and label is editable — this is a starting point, not a fixed list.
Disciplines and skills
SkillScorer ships with 10 Retail disciplines and 120 individual skills out of the box. Choose a discipline to see every skill, its description and the levels that come with it — each one fully editable, renameable or removable, and you can add your own to match how your organisation actually works.
12 skills
The sales assistant is the face of the store. This scorecard covers greeting, needs questions, product knowledge, add-on selling and closing the sale, so managers can coach the habits that lift conversion and basket size across every shift.
12 skills
Well-presented stock sells faster. This scorecard measures how team members build displays, follow planograms, keep signage accurate and refresh the floor so the store looks its best from opening to close.
12 skills
Store managers and supervisors set the tone for results. This scorecard covers rostering, trading analysis, team coaching, compliance and cost control, giving head office a consistent view of leadership quality across stores.
12 skills
Accurate stock protects margin and availability. This scorecard covers receiving, put-away, stocktakes, ordering and shrinkage control so that the right products are on the shelf when customers want them.
12 skills
The checkout is where sales are won or lost in the final minute. This scorecard measures accuracy, speed, security and courtesy at the point of sale, along with end-of-day cash reconciliation.
12 skills
Shrinkage takes a direct bite out of retail margins. This scorecard covers spotting theft risks, responding safely, following security procedures and keeping the store compliant with policy and privacy rules.
12 skills
Retail no longer stops at the shopfront. This scorecard covers picking, packing, dispatch and collection accuracy for online orders so stores can meet delivery promises and keep returns low.
12 skills
Buyers and planners decide what customers will find on the shelves. This scorecard measures range planning, supplier negotiation, margin management and forecasting so the right products arrive at the right time and price.
12 skills
Fashion customers buy confidence as much as clothing. This scorecard covers fit advice, outfit building, fabric and care knowledge and trend awareness for stylists and sales staff in apparel and footwear stores.
12 skills
The service desk handles what the shop floor cannot. This scorecard covers complaint resolution, layby and special orders, warranty processes and calm communication with customers who are already frustrated.
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