Retail
Cash Handling & Point of Sale skills assessment
The checkout is where sales are won or lost in the final minute. This scorecard measures accuracy, speed, security and courtesy at the point of sale, along with end-of-day cash reconciliation.
- 12 skills to score
- 1–10 scale on every skill
- 6 starting levels
The 12 Cash Handling & Point of Sale skills you can score
These are the default Cash Handling & Point of Sale skills in SkillScorer. Each one is scored from 1 to 10 for every team member, and you can edit, remove or add skills at any time.
Till Operation
Operates the point of sale system quickly and accurately, including scans, discounts and voids.
Cash Counting
Counts cash and gives change accurately without hesitation or error.
Card and Digital Payments
Processes card, contactless and mobile payments correctly and handles declined transactions professionally.
Gift Card and Voucher Handling
Sells, activates and redeems gift cards and vouchers following the correct process.
Loyalty Program Sign-Ups
Invites customers to join loyalty programs and captures details accurately.
Queue Management
Keeps queues moving, acknowledges waiting customers and calls for additional support when needed.
Bagging and Packaging
Packs items carefully and efficiently, protecting fragile goods and reducing over-packing.
Cash Security
Follows cash-handling policy, keeps drawers secure and manages float and safe drops correctly.
Fraud and Counterfeit Awareness
Recognises suspicious notes, cards and behaviour and follows the escalation process.
End-of-Day Reconciliation
Balances tills and banking at close, records variances and investigates discrepancies.
Refund and Void Authorisation
Follows approval rules for refunds and voids and documents each one properly.
Checkout Courtesy
Greets, thanks and farewells every customer warmly, even at the busiest times.
Levels included with Cash Handling & Point of Sale
Cash Handling & Point of Sale starts with 6 levels, which SkillScorer calls “Grade” for retail, so team members can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Trainee
- Team Member
- Senior Team Member
- Team Leader
- Assistant Manager
- Store Manager
How Cash Handling & Point of Sale works in SkillScorer
Score
Each team member in a store is scored on the Cash Handling & Point of Sale skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank team members, compare two side by side, or compare your stores against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Cash Handling & Point of Sale skills need attention. Reports also follow each supervisor's store.
Cash Handling & Point of Sale scorecard: common questions
What skills does the Cash Handling & Point of Sale scorecard include?
SkillScorer's Cash Handling & Point of Sale scorecard covers 12 skills: Till Operation, Cash Counting, Card and Digital Payments, Gift Card and Voucher Handling, Loyalty Program Sign-Ups, Queue Management, Bagging and Packaging, Cash Security, Fraud and Counterfeit Awareness, End-of-Day Reconciliation, Refund and Void Authorisation and Checkout Courtesy. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are team members scored in Cash Handling & Point of Sale?
Every team member is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one store and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Cash Handling & Point of Sale?
Cash Handling & Point of Sale starts with these levels (called “Grade” in the app): Trainee, Team Member, Senior Team Member, Team Leader, Assistant Manager and Store Manager. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Cash Handling & Point of Sale skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In retail the app talks about team members, stores and supervisors, and you can change any of those words too.
Score Cash Handling & Point of Sale with SkillScorer
Book a demo and we'll set up Retail and Cash Handling & Point of Sale with the skills, levels and wording ready to go.
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