SkillScorer ships with 5 Taxi & Rideshare disciplines and 50 individual skills out of the box. Choose a discipline to see every skill, its description and the levels that come with it — each one fully editable, renameable or removable, and you can add your own to match how your organisation actually works.
10 skills
Taxi and rideshare drivers carry passengers safely and courteously. This scorecard covers safe driving, customer service, navigation, apps and compliance so operators can maintain quality and passenger trust.
- Safe, Smooth and Defensive Driving
- Navigation, Route Choice and Local Knowledge
- Passenger Greeting, Communication and Courtesy
- Assisting Passengers With Luggage and Accessibility Needs
- Booking Apps, Meters and Payment Systems
- Vehicle Cleanliness and Condition
- Managing Difficult or Intoxicated Passengers
- Personal Safety and Security
- + 2 more
See all Taxi & Rideshare Driving skills → 10 skills
Dispatchers match drivers and passengers quickly. This scorecard covers booking, allocation, driver communication, customer support and emergency handling.
- Booking Taking and Pick-Up Accuracy
- Vehicle Allocation and Dispatch Efficiency
- Driver Communication and Radio Discipline
- Handling Customer Enquiries and Complaints
- Demand Management During Peaks
- Lost Property, Incidents and Emergencies
- Accessibility and Priority Bookings
- Systems, GPS and Dispatch Software
- + 2 more
See all Taxi Dispatch & Booking Operations skills → 10 skills
Community transport drivers support people with reduced mobility. This scorecard covers accessibility equipment, safe assistance, communication and care.
- Wheelchair Restraint and Lift Operation
- Assisting Elderly and Disabled Passengers
- Manual Handling and Transfers
- Communication With Anxious or Confused Passengers
- Trip Planning and Timeliness
- Emergency and First Aid Procedures
- Vehicle and Equipment Checks
- Working With Carers, Families and Facilities
- + 2 more
See all Wheelchair Accessible & Community Transport skills → 10 skills
Chauffeurs deliver premium, discreet service. This scorecard covers presentation, driving, planning, discretion and vehicle care.
- Professional Presentation and Etiquette
- Smooth, Punctual Driving and Route Planning
- Flight Tracking, Airport and Event Transfers
- Discretion and Client Confidentiality
- Vehicle Cleanliness and Preparation
- Anticipating Client Needs
- Security Awareness and Personal Safety
- Handling Delays, Changes and Emergencies
- + 2 more
See all Chauffeur & Executive Transport skills → 10 skills
Fleet operations teams onboard and support drivers. This scorecard covers recruitment, licensing, vehicle standards, incident response and driver performance.
- Driver Recruitment, Checks and Onboarding
- Licence, Accreditation and Insurance Records
- Vehicle Inspections and Roadworthiness Standards
- Driver Performance, Ratings and Coaching
- Incident, Accident and Complaint Management
- Regulator and Authority Liaison
- Driver Support and Payments
- Safety Culture and Fatigue Policy
- + 2 more
See all Fleet Operations, Driver Onboarding & Compliance skills →